Manager - Practice Operations

Mayo Clinic•Rochester, MN

About The Position

The Manager - Practice Operations role involves leading and coordinating operational and administrative functions across various departments within Mayo Clinic, aligning with strategic priorities. This position requires strong leadership, operational, and process improvement capabilities. The Manager will embody Mayo Clinic values, managing teams and service lines within departments. Key areas of focus include operational excellence, people and culture development, transformation and innovation, and financial acumen. The role supports diverse practices such as Obstetrics & Gynecology, Orthopedic Surgery, Medical and Administrative Support Operations (MASO), Practice Operations Training & Recruitment (POTR), Parking and Transportation, Primary Care, Transplant Center, and Dermatology. Responsibilities span strategic planning, team leadership, operational execution, process improvement, financial management, and driving innovation to enhance patient care and operational efficiency.

Requirements

Master’s degree with a minimum of 1 year of relevant experience OR Bachelor’s degree with 5+ years of relevant experience required.
Operational experience must include demonstrated competency in leadership, management, operations, finance, communication, and change management methodologies.

Responsibilities

Lead and manage the team to operationalize the vision, executing goals and outcome-based objectives.
Actively contribute to the development of priorities and action plans.
Serve as a liaison between front-line supervisors and staff and leadership to ensure strategic alignment, staff engagement, and open, transparent, bidirectional communication.
Develop relationships externally in support of Mayo Clinic’s goals and objectives.
Create and foster high performing, engaged teams, aligned to a culture of safety and Mayo Clinic values.
Lead and mentor team through new and changing situations.
Effectively manage team performance and difficult conversations with compassion and respect.
Embed equity, inclusion, and diversity principles into team, across hiring, developing, and coaching staff.
Coach, mentor, and develop direct reports and other allied health staff to foster engagement, life-long learning, and professional growth.
Provide leadership with a primary focus on operational excellence, implementation, and staff engagement.
Apply operational knowledge, critical thinking, sound judgment, and problem solving in an integrated, matrixed environment.
Effectively manage staff assignments to meet fluctuating workload and business needs.
Embrace and drive operational execution with a sense of pace and urgency.
Coordinate and direct staff to ensure smooth operations and efficiencies.
Engage in systems design, process improvement, and optimization to improve and simplify operations and outcomes.
Facilitate quality, safety, regulatory, and service excellence.
Manage projects and lead multidisciplinary teams including financial analysis, problem solving, and data-driven decision-making.
Develop a global mindset, and continuously invest in learning and gaining knowledge inter and intra industry.
Demonstrate continuous learning of emerging technologies and data literacy for departmental and organizational benefit.
Demonstrate forward-thinking and trend analysis to anticipate future needs and opportunities.
Encourage team to pursue new approaches and demonstrate business agility.
Demonstrate business acumen and apply financial rigor in managing financial results.
Assist in managing budget for area of responsibility.
Manage strategic growth to include staffing and other resources.
Implement, manage, and operationalize business plans and deliverables.
Represent and communicate big picture thinking with business partners and stakeholders.
Support effective decision making and ensure long term sustainability through deep understanding of healthcare, education, and research finance models, including revenue drivers, to support effective decision making and ensure long term sustainability.
Support complex clinical and surgical practices, advancing outpatient operations, and coordinating innovation initiatives involving external partnerships and emerging business development opportunities.
Provide direct administrative support to several divisions while partnering closely with clinical and operational leadership in both the operative and outpatient settings.
Play a key role in optimizing clinical operations, enhancing workflow efficiency, and supporting the delivery of high-quality, patient-centered care through effective collaboration, strategic problem-solving, and operational oversight.
Provide strategic and operational oversight for MAA and AA teams across the Rochester campus.
Drive continuous improvement through innovation, automation, and workflow optimization, while overseeing recruitment, onboarding, and workforce development.
Partner with Practice Operations leadership to implement strategic initiatives, improve workflows, and ensure high-quality, efficient administrative support aligned with organizational priorities.
Oversee parking and transportation operations and working in close partnership with concierge, valet services, the City of Rochester, Rochester Public Transit, and other key operational teams.
Lead efforts to improve and integrate processes that create a coordinated, patient-centered experience—from the moment of arrival through departure—while maintaining safety, efficiency, and service excellence.
Oversee daily clinic operations, ensuring seamless support for employees, dependents, and the community for primary care patients.
Support the Northwest Community Clinic, the Primary Care Procedure Practice, the Primary Care Integrated Community Specialists and other assignments within Primary Care.
Partner with Primary Care leadership teams to support transformation, innovation and automation efforts.
Provide administrative partnership to center leadership, consulting staff and allied health teams.
Provide primary partnership to Heart, Lung, Bone Marrow, and Vascularized Composite Transplant Programs and the medical, surgical, adult/pediatric MD medical directors for each.
Assure excellence in clinical operations and lead initiatives for process improvement and regulatory compliance, financial stewardship, business development, practice optimization, and strategic innovation.
Oversee outreach, contracting partnerships, and the implementation of programs driven by national transplantation initiatives.
Have primary responsibility for surgical and laboratory operations within a complex practice that spans Clinical, Surgical, and Laboratory divisions.
Provide administrative partnership to physician and administrative leadership in the Surgical and Laboratory divisions and has direct supervisory responsibility for the Dermatology Laboratory Supervisor, along with leadership responsibility for surgical and laboratory operations, including process redesign, automation, innovation, and practice transformation initiatives.
Manage workforce development, resource planning, financial stewardship, project and change management, quality improvement, and oversight of complex operational and strategic initiatives that advance access, efficiency, and patient care.