Manager, Population & Health Reporting

Community Care Cooperative•Boston, MA

8h•Hybrid

About The Position

Community Technology Cooperative (CTC), a subsidiary organization of C3, is seeking a highly motivated Manager to lead their Epic systems application teams for population health applications and reporting applications for their existing customers and upcoming implementations. The Manager of Population Health & Reporting will be housed under a subsidiary organization of C3, Community Technology Cooperative, LLC (CTC) and reports to the Director of Clinical Applications. The Epic applications for the Manager role include Epic’s Healthy Planet, Compass Rose, Cogito, Clarity and Caboodle applications in addition to third-party applications. The Manager monitors and advises on various aspects of their respective applications including internal collaboration with colleagues as well as external stakeholders.

Requirements

5+ years Epic experience in the areas of population health and/or reporting applications in an Epic IT department
Ability to provide direction and oversight for simultaneous core organization projects
Proven record of accomplishment of EMR implementation and optimization of systems

Nice To Haves

Experience with a minimum of two Epic implementations preferred, but not required
Prior experience with FQHCs is strongly preferred
Familiarity with the MassHealth ACO programs
Experience with anti-racism activities, and/or lived experience with racism is highly preferred

Responsibilities

Workflow development, design, and testing for Epic applications
Guide workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software
Partner with Epic representatives, the health centers’ business community, and end users to ensure the system meets their business needs regarding the project deliverables and timeline
Engage with appropriate leadership regularly to review the status of projects and issues
Problem-solve concerns and escalate issues to appropriate members of the leadership team
Work collaboratively with the leadership team of CTC and C3 towards the strategic goals of C3, CTC and the health centers that we serve
Develop an understanding of operational needs to collaborate and set the direction for the organization's workflows
Assist with the identification, evaluation, and assessment of new care delivery technology, developing recommendations on the impact of integration with existing workflows and systems
Ability to manage and prioritize initiatives with competing priorities
Demonstrate a proactive mindset with the ability to analyze and anticipate possible events prior
Answer questions and foster enthusiasm for HIT projects within the health centers
Maintain the scope, schedule, and quality of the project in their specific application areas and/or team
Set clear expectations for team members, including defining what they should do at each phase of the project
Work closely with the program manager and other project managers to coordinate activities
Ensure that the health center community is informed and engaged with all aspects of the implementations and workflow
Advise and coach team members by providing guidance on project issues, key success factors of the project, and lessons learned
Develop and mentor team to build a culture of excellence, collaboration and great customer service
Identify and document implementation issues and best practices to create a process for future implementations
Share the positive effects of innovation and system capabilities with team members
Reinforce the importance of the project together with the executives and the project manager, and providing consistent communication to the project team
Appropriately matching team member skills to team responsibilities
Manage the project from an organizational perspective while attending to detailed tasks
Work directly with third-party vendor contacts for escalations and participating in monthly or quarterly check-ins
Maintain contracts with third party vendors, including but not limited to monitoring volumes for overage costs, reporting of total visits and users for annual renewals
Manage upgrades, maintenance and implementation of new features for third-party vendors
Other duties as assigned