Manager, Population Health and Quality Performance

Delta Dental of Michigan•Detroit, MI

1d•Hybrid

About The Position

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community.

Requirements

Bachelor’s degree in dental hygiene, public health, health education, health administration, or a related field.
Three years of experience in dental hygiene, public health, population health, outreach, care coordination, community health, or related healthcare programs.
Experience working with clinical quality programs and initiatives.
Two years of leadership experience.
Strong knowledge of population health management, preventive healthcare, health equity, and community outreach principles.
Ability to analyze and interpret data to develop actionable outreach strategies.
Strong presentation, facilitation, and public speaking skills.
Strong relationship-building and stakeholder engagement abilities.
Ability to collaborate effectively across departments and with external partners.
Strong project management and organizational skills.
Strong written and verbal communication skills.
Ability to work independently, manage multiple priorities, and achieve results in a team-oriented environment.

Nice To Haves

A quality professional certification, such as CPHQ or HCQM.
Knowledge of dental terminology, dental benefits, procedure coding, and healthcare delivery systems.

Responsibilities

Manages the planning, development, implementation, and evaluation of population health and quality strategies, including targeted initiatives for underserved and at-risk populations, to improve access to care, preventive service utilization, health equity, and oral health outcomes.
Analyzes quality and utilization data to identify trends, disparities, performance gaps, and target populations, and recommends outreach, engagement, and quality improvement priorities.
Develops and executes outreach plans and programs for Medicaid, Medicare, and other government-sponsored populations to improve access to care, preventive service utilization, member engagement, and quality performance.
Oversees care coordination and quality performance staff, including hiring, coaching, performance management, professional development, and workload prioritization, to ensure effective program delivery and achievement of department goals.
Provides subject matter expertise on population health, oral health education, community engagement, care coordination, preventive health initiatives, and quality measures to internal teams and external stakeholders.
Develops, implements, and monitors outreach policies, procedures, standards, and best practices to ensure program effectiveness and operational excellence.
Manages budget, resources, contracts, and outreach program activities to maximize impact and support organizational objectives.
Oversees the creation, review, and distribution of educational materials, presentations, and health promotion campaigns for members, providers, employers, and community partners.
Collaborates with the data analysis team to define and monitor program metrics, evaluate performance, develop reports and recommendations, and identify opportunities for continuous improvement.
Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.