Manager, PMO Training and Support

York Telecom Corporation• US,

6d•$100,000 - $105,000•Onsite

About The Position

Yorktel-Kinly provides state-of-the-art audio-visual collaboration solutions to major government and commercial clients. Offering turn-key managed solutions, York Telecom has a proven track record of success in delivering technology and services such as video conferencing, campus video distribution, distance learning applications, television broadcast facilities, broadcast automation, online interactive multimedia video, network infrastructure, video call management, 24 x 7 maintenance and help desk support. Yorktel-Kinly is currently seeking a PMO Training and Support Manager, who will be a member of the Project Management Office. The manager will apply his or her management skills, office knowledge, experience, interpersonal skills and administrative techniques to support the project coordinator team. The manager is responsible for managing, mentoring, and training their assigned team of Project Coordinators per the Yorktel Operations Runbook. Additionally, the manager will be measured on the adherence to PMO best practices and operational standards. The Manager will also be responsible for supporting PMO onboarding, training, and continued education initiatives across the Project Management organization. This includes coordinating and improving onboarding programs for new Project Coordinators and Project Managers, maintaining PMO training documentation and operational runbooks, identifying development opportunities, and helping drive consistency in PMO processes, tools, communication standards, and best operational practices across the organization.

Requirements

Excellent verbal, written, and presentation communication skills
Knowledge of and adherence to Yorktel-Kinly policies and procedures
High level of aptitude in the following software applications: MS Office Suite, MS Project, Smartsheet
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines in a fast-paced environment
Strong analytical and critical thinking skills
Strong leadership, coaching, and team management skills
Ability to prioritize tasks and delegate when appropriate
Enthusiastic training, coaching, facilitation, and employee development capabilities
Ability to create and maintain operational documentation, training materials, and standardized process workflows
Ability to promote organizational consistency through operational coaching and process standardization
3–5 years of experience in a Technical Customer Service area
Associate’s degree or equivalent experience in a technical field
Proficiency in Microsoft Office Suite
Proficiency in Smartsheet
Domestic travel requires multi-night stays within and at times outside the local work area
International travel may be required
Valid U.S. driver’s license is a requirement and must have a positive driver’s abstract.
Current valid U.S. Passport
Ability to lift and carry objects up to 25 lbs.
Frequent sitting, standing, and walking
Must be willing to complete background checks and drug tests as required by current or future contracts

Nice To Haves

PMP, CAPM, or equivalent Project Management Certification is a plus
Experience supporting onboarding, training coordination, or employee development programs preferred
Experience working within PMO operational frameworks and process-driven environments preferred
Bi-lingual capability is a plus
Project Coordination/Project Management training is a plus

Responsibilities

Serve as the lead for all Project Coordinators, ensuring team members are properly trained and completing assigned tasks in a timely manner
Work in close coordination with each of the PMO Project Managers and Director of Project Management
Maintain an understanding of service delivery concepts and key operational metrics, including project health, deliverable achievement, operational commitments, and client profitability, and capacity planning models
Communicate project issues to the Controller and Staff Accountants as directed by the Director of Project Management
Maintain focus on key operational metrics such as timely invoicing, including appropriate shipping and change order entries/invoicing
Set up project invoicing per milestones established in the statement of work or agreed-upon master service agreement at the quote stage, audit freight carrier invoices, and assist the team with project closure tasks
At project completion, assist the PM in handing over project completion to the Yorktel Customer Success Manager and Service Desk leadership to maintain the room assets over the contracted maintenance period
Oversee and protect all internal confidential information, using discretion and judgment based on company policies and procedures
Execute project closure per Yorktel Project Manager requests, including resolution with Accounts Payable, Accounts Receivable, Purchasing, and Logistics on error messages that may occur during the closure tool process
Audit AT RISK projects for new/updated purchase orders (weekly)
Attend internal PMO meetings and other associated calls as needed
Lead onboarding, training, and continued education initiatives for PM team members
Develop and maintain PMO onboarding documentation, operational workflows, training materials, and best practice guides
Partner with PMO leadership to identify training gaps and improve operational consistency across project delivery processes, systems, and communication standards
Facilitate recurring PMO training sessions, knowledge-sharing meetings, and process reviews to support employee development and operational readiness
Support PMO process improvement initiatives and maintain adherence to PMO standards, policies, and operational runbooks
Administrative responsibilities for their assigned PC Team, including project assignments, team workload management, timesheet approvals, time off approvals, and expense approvals
Provide escalation oversight and support for their assigned team
Provide project status reporting to the Project Management team
Ensure all Project Coordinator tasks meet schedule, cost, and quality goals
Identify and resolve issues/conflicts within the project team
Mentor and support Project Coordinators to ensure timely, accurate, and high-quality project administration
Promote operational consistency through coaching, process adherence, and standardized PMO workflows
Collaborate with PMO leadership to support scalable onboarding, training, and employee development initiatives