Manager - Player Development
About The Position
Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled and entertaining atmosphere. Enthusiastically promote Bally’s customer-centric culture by providing superior guest service and building long-lasting guest relationships. Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals. Provide direct supervision and leadership to Casino Hosts and Executive Casino Hosts, including coaching, development, performance management, and day-to-day operational guidance. Select, train, develop, and mentor Player Development team members through education, coaching, ongoing feedback, and corrective action when appropriate. Set clear expectations for Casino Hosts and Executive Casino Hosts and monitor performance to ensure alignment with Player Development objectives and Bally’s service standards. Oversee the overall execution of Player Development initiatives and strategies. Develop and implement strategies to increase player club membership, guest loyalty, and casino revenue. Support Slot and Table Games marketing initiatives. Develop, coordinate, and implement player special events. Oversee host engagement with players to support relationship development, retention, and revenue-driving opportunities. Ensure all guest problems and concerns are addressed appropriately, with a focus on exceeding guest expectations and achieving effective resolutions. Attend special events presented by the casino and provide leadership support for Player Development activities. Collaborate with other casino departments to support Player Development and overall property initiatives. Perform other duties as assigned.
Requirements
- Must be able to work effectively in high-volume and occasionally stressful situations while maintaining a professional and guest-focused approach.
- Must be able to occasionally lift and/or move up to 30 pounds.
Responsibilities
- Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled and entertaining atmosphere.
- Enthusiastically promote Bally’s customer-centric culture by providing superior guest service and building long-lasting guest relationships.
- Establish, implement, and enforce policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals.
- Provide direct supervision and leadership to Casino Hosts and Executive Casino Hosts, including coaching, development, performance management, and day-to-day operational guidance.
- Select, train, develop, and mentor Player Development team members through education, coaching, ongoing feedback, and corrective action when appropriate.
- Set clear expectations for Casino Hosts and Executive Casino Hosts and monitor performance to ensure alignment with Player Development objectives and Bally’s service standards.
- Oversee the overall execution of Player Development initiatives and strategies.
- Develop and implement strategies to increase player club membership, guest loyalty, and casino revenue.
- Support Slot and Table Games marketing initiatives.
- Develop, coordinate, and implement player special events.
- Oversee host engagement with players to support relationship development, retention, and revenue-driving opportunities.
- Ensure all guest problems and concerns are addressed appropriately, with a focus on exceeding guest expectations and achieving effective resolutions.
- Attend special events presented by the casino and provide leadership support for Player Development activities.
- Collaborate with other casino departments to support Player Development and overall property initiatives.
- Perform other duties as assigned.
Benefits
- $7 Daily Garage Parking
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
