Manager, Player Development - Seminole Hard Rock Hotel & Casino Hollywood

Hard Rock Hotel & Casino Ottawa•Hollywood, FL

11d•Onsite

About The Position

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

Requirements

Three (3) years casino marketing experience is required.
High school diploma or equivalent required
Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Nice To Haves

college degree is preferred

Responsibilities

Oversees daily operations of Executive and Casino Hosts and other marketing areas as necessary.
Responsible for consistent execution of Host initiatives.
Maintains up to date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment and general property information.
Works with Special Events department to plan, coordinate and execute targeted events for our Mid Level and VIP Level guests
Assists the Director of Player Development in supervising, coaching, developing and evaluating Executive and Casino Hosts and PD Coordinators.
Further assists with hiring, training, supply management, payroll and scheduling.
Must be efficient in Player’s Club and administrative functions.
Monitors activities that could affect efficiencies and effectiveness of the department including internal controls, department rules and regulations and equipment maintenance.
Promotes Hard Rock Hotel and Casino by interacting with customers in an enthusiastic, helpful manner.
Maintains confidentiality of company documents.
Ensures consistent service standards are maintained.
Resolves customer complaints and takes appropriate action.
Investigates issues related to customer service and makes recommendations to improve service.
Communicates service standards to staff and trains staff to perform to the standards
Coaches, trains, administer discipline and assists with annual performance appraisals.
Reviews and approves recorded time worked in accordance with schedules.
Assists in interviews for new staff.
Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
Other duties as assigned.