Manager, Platinum Access Business Development - LA28 Olympic & Paralympic Games

On Location•Los Angeles, CA

3d•$71,250 - $95,000•Hybrid

About The Position

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, fashion, and culture. They provide unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. On Location is an official partner and/or service provider to over 150 iconic rights holders. The Manager, LA28 Platinum Access Business Development is a key role within the On Location Custom Product Development and Sales Strategy initiative, focusing on proposal development and account management. This position is critical to the commercial success of the On Location business, with a specific focus on the IOC and the LA 2028 Olympic Games. The Manager will curate customized products and solutions for corporate groups and organizations, and build a strong operations/staffing structure to support the program. This role involves close collaboration with division leads, team members, and other key workstreams such as sales, marketing, legal, and operations to meet client expectations and create efficient processes.

Requirements

Bachelor's Degree in Hospitality, Business Development, Account Management, or a related field, or equivalent experience required.
Experience in a management position (minimum of 7+ years), preferably in a B2B role or within the travel and hospitality industry.
Proficiency in Salesforce, Airtable, Keynote (Apple), Microsoft Office applications (particularly Excel, Outlook, and PowerPoint), and Adobe (particularly InDesign and Photoshop).

Nice To Haves

Proven record of building and maintaining client relationships and managing complex corporate accounts.
Experience with B2B, corporate groups, and/or high-touch guest services, experience execution and/or event operations.
A hands-on approach with the ability to execute customized and curated solutions for B2B and/or corporate clients.
Understanding of the entertainment landscape including the business of sports, fashion, culinary, and other cultural verticals.
Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.
A creative, innovative, and strategic thinker with excellent time-management, organizational and supervisory skills as well as the ability to thrive in a high-pressure, deadline-driven environment.
Balance of creativity/innovation to dream big with the realistic logistical expertise to get things done.
Ability to use resources effectively and efficiently, can perform multiple tasks at once, and arrange information in a useful manner.
Produce accurate work, even when under pressure, and check accuracy of information; thrives in a fast-paced, deadline-driven environment.
Ability to set priorities, quickly zero-in on the 'critical few' and put the 'trivial many' aside, and to juggle numerous tasks and priorities while maintaining productive flow of work.
Continually strives for self-development and discovering better means of accomplishing both personal and professional goals.
Practices attentive and active listening, with flexibility and adaptability, in order to determine what drives results.
Comfortable traveling and working within an international environment.
Experience with International, Olympic, World Cup, and/or major sporting events as well as the Travel & Hospitality industry.
Fluency in English (both oral and written) is required; fluency in other languages (specifically Spanish, Portuguese, or Chinese) is a plus.

Responsibilities

Establish and implement initiatives leveraging technology systems and tools to enhance efficiency and streamline operations.
Develop and maintain strong working relationships with all functional areas/workstreams, assisting other related projects as needed.
Maintain working knowledge of commercial and stakeholder/affiliate product offerings and inventory, Platinum Access Products for each OL property, competition venue locations and event schedules, and authentic cultural experiences and local interests, specifically as it relates to B2B, corporate guests, and HNWIs.
Author and distribute event-related communications to applicable staff.
Ensure a continued understanding and appreciation of the wider business objectives of On Location and the client.
Execute all other duties assigned by the team or leadership.
Develop and maintain relationships with corporate clients, UWHIs, and other important VIP clients from initial contact to execution, with the goal of driving long-term sales across all On Location properties.
Identify unique hospitality requirements of each client, cultivate relationships, and champion their needs to grow revenue opportunities and design optimal product and program solutions based on client business objectives.
Build and manage event budgets during the ideation and curation process, with oversight from Management and key function areas, to ensure proposed and sold experiences are financially sound.
Author, edit, assist with design, and/or produce proposal materials.
Manage the contracting process, including negotiations, escalations, and approvals/signatures for mutually beneficial solutions, ensuring On Location receives the best available market rates for guest experiences.
Support the development and delivery of RFIs, RFPs, and/or other responses to client briefings with support from other functional areas and team members when required.
Maintain client records in the CRM/database (Salesforce) and inventory management system (Optimo).
Work in close coordination with the Program Management team on all business development opportunities and feasibility of programs and solutions offered.
Analyze and review financials relating to post-event sales, event expenses, payments, reconciliations, client reporting, and general ledger allocations.
Review post-event notes and client surveys to ensure brand quality standards are achieved.
Maintain the collection, input, and documentation of event summary information (e.g., historic sales reporting, event survey, and financial client reporting, actuals to accounting, check approval).
Assemble information from functional areas, including objectives and deliverables, implementation, processes, timelines, staffing needs, budgets, etc.
Onsite attendance at events and client meetings/site visits as required.
Research, gather, organize, author, edit, assist with design, and/or produce written materials; revise drafts including executive summaries, case studies, and conclusions.
Manage one-on-one meetings, performance management, team development, staff training, and reinforcement/accountability for processes.
Develop, document, and implement specific procedures, systems, and operational efficiencies.
Conduct and/or participate in Team and Leadership Team meetings.
Provide leadership/feedback on process development/improvement during meetings.
Participate in post-event review meetings regularly.
Conduct process review/improvement meetings regularly.
Provide input on performance reviews, bonuses, and merit increases.
Perform monthly expense and/or event budget reconciliations as needed.
Drive focus on Continuous Quality Improvement.
Foster an environment for participation and engagement from the B2B team and other workstreams.
Maintain a customer-first approach by looking at the entire event ecosystem through the lens of the customer journey.
Lead by example, model core values, and set the pace for the team while inspiring creativity and innovation.
Communicate expectations and establish clarity regarding job responsibility and task ownership; help the team prioritize, stay focused, and organized.
Extensive collaboration and communication within the team and across workstreams.
Perform situation analysis and decision making; identify, understand, and remove roadblocks.