Manager, Platform Offering Strategy

Adyen•New York, NY

1d•$180,000 - $230,000•Onsite

About The Position

This is Adyen. Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. About the Team As a (Senior) Platform Offering Manager within the Global Commercial Strategy team, you will help own and drive the global go-to-market strategy and execution for Adyen’s platforms and marketplace customers. These are some of the world’s largest enablers of commerce globally such as Lightspeed, Fresha, and Vinted providing embedded finance solutions for millions of small businesses and independent sellers. The role is a part of the broader Commercial Strategy & GTM team at Adyen. Our team mission is to position Adyen as the global fintech infrastructure leader and to grow our commercial success within and across our key verticals. This team sits at the intersection of Product and Commercial, allowing you to be the connective tissue between the two. About the Role In partnership with the Head of Platforms (to which this role reports to), this role is responsible for Adyen’s long-term strategy, product offering, customer satisfaction, and overall performance for the segment. The person in this role will ensure the health and growth of the business by resolving current friction points, identifying new opportunities, and driving change through stakeholders across the organization. This role will contribute to driving the commercial strategy and revenue growth initiatives for net new business acquisition as well as growth of existing customers. You will partner with the team to understand and advocate for product needs and feedback from this customer segment, informed by collaboration with Vertical teams, regular customer conversations, and feedback from the broader stakeholder teams. The ideal candidate will have experience running a structured approach to owning end-to-end business impact from diagnostic, to solutioning, to execution. They should also have demonstrated experience working hands-on in ambiguous and fast-paced environments. In this role, they will need to quickly develop deep understanding, zoom out and think strategically, validate their ideas quantitatively, and influence a large network of senior stakeholders.

Requirements

7+ years of experience, ideally combining a Consulting / Investment Banking background with hands-on ownership at a technology company
Ability to navigate ambiguity and thrive in a fast-paced environment, bringing structure and clarity across a wide group of stakeholders
Experience building and maintaining external relationships with customers and partners
Experience and passion for go-to-market strategy & execution, with proven ability to develop unique perspectives backed by data, and ability to navigate and tackle complex blockers to achieve commercial goals
Ability to package various customer feedback into tangible, data-driven business cases that will drive influence
Strong communication skills to influence internal stakeholders across commercial, operations, compliance, and product and be an Adyen ambassador externally
Available to travel up to 15% of the time, including internationally

Nice To Haves

Expertise in payments or financial technology is a plus but not necessary

Responsibilities

Create and evolve Adyen’s Offering, ensuring it is scalable across verticals and regions.
Own the commercial value proposition and product bundling, defining what we sell and why.
Anticipate future customer and commercial needs and evolve the offering area in line with broader strategy, market, and regulatory shifts.
Build direct customer relationships and use customer conversations to inform strategies and drive business.
Support Verticals’ point of view with feedback from customers, Sales, and Account Managers.
Identify cross-market and cross-vertical patterns in customer feedback and convert them into clear, data-driven product recommendations.
Inform roadmap decisions in partnership with Product Leadership, advocating for development that drives adoption and value creation across the customer portfolio.
Partner with Commercial leads to execute the Go-to-Market strategy for the offering, ensuring a strong feedback loop.
Collaborate with Product Marketing, Commercial Academy, and the Business Performance team on creating necessary enablement for commercial teams.
Maintain a close partnership with the Vertical teams to ensure systematic cross-vertical insights, aligning GTM execution with specific industry needs.