Manager, Planning & Dispatch

SaskEnergy•Saskatoon, SK

9d•Onsite

About The Position

SaskEnergy is seeking a qualified and motivated individual to join our team. The Manager, Planning & Dispatch is responsible for delivery of SaskEnergy’s provincial dispatch function which includes scheduling, triaging, and real-time dispatching of work to the company’s frontline operations workforce, as well as 24/7 safety service call handling. This includes regular coordination with operations and work planning groups to ensure the effective application of assigned financial and team resources to achieve operational service delivery goals.

Requirements

Degree or Diploma in Business Administration or Commerce or a related field.
Six (6) years of progressive business experience, including three (3) years supervisory experience.
Advanced analytical skills and aptitude to solve complex business problems.
Strong oral and written communication, organizational and interpersonal skills.
A dynamic leader with strong influential skills to delegate duties and work expertly with employees and business partners in a fast-paced work environment.
Ability to coach, mentor and influence employee engagement while building and maintaining effective relationships and empowering team members to succeed.
Must have a continuing record of professional development and continuous learning.
A suitable combination of relevant education and experience may also be considered.
Travel, including overnight stays away from bid headquarters, is required.
A Class 5 Driver’s License is required.
This job is safety sensitive, and as such, is subject to the provisions of the Drug and Alcohol Policy (Pre-Employment or Pre-Placement for Safety Sensitive Positions).

Responsibilities

Manage dispatch center performance and quality to deliver on business unit targets and objectives for operational excellence, customer experience, and employee engagement.
Responsible for after-hours 24/7 dispatch function, ensuring integrity of business continuity and escalation processes within the dispatch center.
Manage staff performance and engagement, provide coaching to develop assigned staff, and ensure a link between strategic plans and employee roles and contributions.
Direct the activities of provincial field service staff and maintain alignment of goals with the local area management responsible for direct supervision of those staff throughout the province.
Provide direction to local area managers in terms of business priorities for field service work and capacity allocation.
Develop and operate consistent practices to support the effective routing of field service operations to work activities in a manner that balances the organizational goals of operational excellence and customer experience.
Maintain expertise in the capabilities of SaskEnergy’s work management application and develop recommendations as to how the organization can achieve their business objectives through effective use of the application’s capabilities.
Deal directly with customers and SaskEnergy’s business partners to ensure daily customer commitments are met, interacting on escalations to maintain customer satisfaction.
Work as part of a wider management team to identify opportunities, develop requirements, implement changes within the work management application, and train staff on regular system and process changes.
Responsible for sound financial control within area of responsibility by contributing to the development of annual budgets, monitoring performance, and taking actions as appropriate.
Other related duties as assigned.