Manager, Photo Studio
About The Position
The Creative Operations Manager is a key member of the Publishing team, responsible for Grainger’s visual content creation teams, including Photography, CGI, and Retouching, as well as managing supplier-provided visual content in conjunction with the Global Product Information team. The role ensures that visual content supports customers in choosing products efficiently and confidently. It enforces quality standards across content teams and manages and refines processes with a continuous improvement mindset. The manager uses commercial, operational, and visual experience to understand the business, customers, and content creation processes, and builds relationships with stakeholders to create strong customer experiences across digital publications. This is a hybrid position requiring three days per week at Grainger’s Minooka, Illinois distribution center. Local and overnight travel may be required, up to 10%.
Requirements
- At least 5 years of experience in e-commerce, creative operations, or visual production.
- Demonstrated leadership, coaching, teaching, and project management abilities.
- Experience applying continuous improvement or lean methodology to drive incremental change with internal, cross-functional, and external business partners.
- Experience improving customer experiences through visual content.
- Excellent written and interpersonal communication skills, including the ability to engage senior leadership about insights, best practices, and improvement opportunities.
- Ability to build working relationships across the business with creatives, business partners, and technical personnel to drive results.
- Familiarity with industrial products and maintenance, repair, and operations customers.
- Ability to lift less than 25 pounds.
Nice To Haves
- Bachelor’s degree (BA/BS) or equivalent preferred.
Responsibilities
- Ensure internal and externally sourced visual assets meet evolving quality standards and guidelines.
- Ensure assets are delivered on time according to project plans and service level agreements.
- Distribute workloads across creative functions and team members to support effective operations.
- Interpret key performance indicators to monitor operational health and identify opportunities to improve efficiency and flexibility.
- Provide timely feedback to team members and track feedback trends to communicate broader training needs to leadership.
- Coach and develop creative operations supervisors through one-to-one sessions.
- Monitor and report on team member quality and productivity, including mid-year and annual performance reviews.
Benefits
- Medical, dental, vision, and life insurance coverage starting on the first day of employment.
- Six free sessions each year with a licensed therapist.
- 18 paid time off days annually for full-time employees, prorated based on employment start date.
- Six company holidays per year.
- A 6% company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
- Employee discounts.
- Tuition reimbursement.
- Student loan refinancing.
- Free access to financial counseling, education, and tools.
- Maternity support programs and nursing benefits.
- Up to 14 weeks of paid leave for birth parents and up to 4 weeks of paid leave for non-birth parents.
- Incentive target of up to 15%, based on individual and company performance objectives.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
