Manager, Pharmacy Clinical Services Pharmacy

Walmart • Pittsburgh, PA

4d • $112,000 - $197,000 • Onsite

About The Position

This role is responsible for providing comprehensive patient care, processing and dispensing prescriptions, administering immunizations, and counseling customers. The Manager, Pharmacy Clinical Services Pharmacy drives market pharmacy financial performance by ensuring clinical service delivery generates revenue cost-effectively, improves margins, and develops a return on investment. They direct managers in controlling expenses related to clinical service delivery and provide guidance to pharmacists in analyzing economic and population health trends to meet clinical service delivery metrics and profit goals. The position also involves developing and implementing direct patient care strategy and clinical pharmacy programs, fostering relationships with healthcare providers, and organizing community health events. Additionally, the role provides expertise and support to pharmacists and field leadership, ensuring continuous quality improvement in patient care and pharmacy clinical services, and driving compliance with regulatory requirements. The manager also drives the execution of business plans, provides supervision and development opportunities for associates, and promotes company policies and values. They are expected to serve customers by delivering results, make decisions based on reliable information, and strive for excellence by driving continuous improvement and embracing new technologies.

Requirements

• Bachelor’s degree in pharmacy OR doctor of pharmacy degree (PharmD.) OR equivalent Foreign Pharmacy Graduate Examination Committee (FPGEC) certification program (National Association of Boards of Pharmacy).
• 1 year experience practicing as a licensed pharmacist.
• Pharmacist license (by job entry date) in all states of a market.
• Completion of APhA Pharmacy-Based Immunization Delivery Certificate program.
• Have and maintain a State Immunization License while employed in this position if required by the state.
• Have and maintain a CPR/AED Certification while employed in this position.

Nice To Haves

• Education - Facilitation
• Pharmacy
• Presenting information to groups
• Training and Facilitation

Responsibilities

• Provides comprehensive patient care to customers by processing and accurately dispensing prescription orders, administering immunizations, counseling customers regarding health care and prescription medication needs, including Medication Therapy Management (MTM) and all ongoing programs.
• Drives market pharmacy financial performance by ensuring clinical service delivery generates revenue cost-effectively, improves margin, and develops a return on investment.
• Directs managers in controlling expenses related to clinical service delivery (e.g., scheduling of associates, efficient use of clinical time to reduce costs while maintaining a high level of patient care).
• Provides guidance to pharmacists in analyzing economic trends, population health trends, and community needs to ensure the market meets clinical service delivery metrics, wage efficiency, and overall profit derived from clinical services.
• Develops and implements direct patient care strategy and clinical pharmacy programs for the market by analyzing pharmacy data to determine clinical services offered (e.g., medication therapy management, disease state management, immunizations).
• Utilizes clinical judgment and business understanding to develop programs and services, communicating corporate clinical service initiatives to the field and ensuring understanding for successful quality delivery.
• Collaborates with Market Health & Wellness leadership to ensure appropriate clinical services are available and offered in the Market and determine clinical scheduling.
• Develops relationships with local health care providers to ensure successful program implementation.
• Organizes community health events (e.g., immunization events) to expand the reach of pharmacy clinical services.
• Provides expertise, resources, and support to pharmacists and field leadership as a subject matter expert and by modeling best practices for clinical pharmacy services delivery techniques and patient counseling.
• Trains pharmacists in the optimal delivery of clinical services (e.g., medication therapy management, disease state management, immunizations).
• Responds to clinical and compliance inquiries from in-store pharmacists and influences other pharmacists to be proactive participants in all patient care initiatives.
• Ensures continuous quality improvement in patient care and pharmacy clinical services by training pharmacists on standard operating procedures (SOPs) and quality improvement (QI) initiatives.
• Monitors and evaluates pharmacy performance on quality initiatives and patient outcomes.
• Implements policies for quality delivery of clinical services, identifies opportunities for improvement, and recommends improvements and solutions to Health and Wellness QI.
• Drives compliance in the delivery of clinical pharmacy services by educating pharmacists on appropriate licensure and certification requirements and ensuring compliance with regulatory requirements (e.g., federal, state, and local) related to corporate policies and SOPs.
• Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles, providing resources, identifying performance standards, measuring progress, and adjusting performance accordingly.
• Develops contingency plans and demonstrates adaptability and supports continuous learning.
• Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations, and conducting regular performance evaluations.
• Provides recognition and rewards, coaching for success and improvement, and promotes a belonging mindset in the workplace.
• Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance, and utilizing and supporting the Open Door Policy.
• Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, coworkers, or other key stakeholders, soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness, and participating in and supporting community outreach events.
• Embraces differences in people, cultures, ideas, and experiences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; creates opportunities for all associates to thrive and perform; helps to attract the best talent.
• Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
• Strengthens the team by helping, developing, and mentoring others; recognizes others' contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable.
• Supports Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders.
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption expense reimbursement
• Surrogacy expense reimbursement
• Paid time off
• Performance bonuses
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager