Manager, P&C Systems

Ontario Teachers' Pension Plan • Toronto, ON

6d • CA$105,000 - CA$155,000 • Hybrid

About The Position

The Manager, People Systems is accountable for the prioritization, enablement and ongoing support for key People & Culture (P&C) systems, ensuring solutions are fit-for-purpose, well governed, and aligned to P&C priorities.

Requirements

• Relevant university degree (e.g., Business, Information Systems, HR, or related field) or equivalent experience.
• Strong understanding of P&C/HR business processes and operational service delivery concepts (intake, triage, escalation, standard work, controls).
• Knowledge of HR technology platforms and concepts (e.g., Workday business process configuration, security concepts, reporting, integrations at a high level).
• Ability to translate business needs into clear technical requirements, user stories, and acceptance criteria; comfort partnering with Technology teams to deliver solutions.
• Working knowledge of testing practices including UAT planning/execution, defect management, and release readiness.
• Understanding of data governance, privacy, and control considerations when handling people data (access, retention, auditability, and quality).
• Strong stakeholder management, communication and facilitation skills, with the ability to align diverse groups and drive decisions.
• Experience owning and improving business processes, including process mapping, control design, documentation, and measurable continuous improvement.
• Experience supporting HR technology delivery or operations (e.g., Workday or similar platforms), including requirements gathering, minor configuration, and release/change coordination.
• Demonstrated experience planning and executing UAT and coordinating business stakeholders through testing, defect triage, and deployment readiness.
• Experience partnering with cross-functional teams (P&C, Technology, Finance, Risk/Audit) to deliver integrated solutions in a matrixed environment.
• Experience applying data governance and privacy considerations to people data, including access, quality, and appropriate handling of confidential information.
• People leadership experience (direct or indirect), including coaching, prioritization, and delivery ownership.

Nice To Haves

• Training or certification in business analysis, product management, or Agile delivery (asset).

Responsibilities

• Own and continuously improve assigned P&C business processes end-to-end (intake through resolution), including clear decision rights, standard work, controls, and documentation; ensure processes are scalable, auditable, and employee/leader centric.
• Partner with the P&C Operations team to support their transformation roadmap by participating in process reviews, identifying opportunities to simplify/standardize, and translating process changes into actionable technology and enablement requirements.
• Elicit, analyze and document business and functional requirements (including acceptance criteria) for P&C technology enhancements; translate P&C business needs into technical requirements and work with Technology partners (e.g., BA/engineering) to confirm feasibility, sequencing, and delivery approach.
• Perform minor configuration and administration within P&C technology (e.g., workflow updates, business process configuration, security role updates where appropriate, notifications) following established controls and change practices.
• Lead end-to-end testing activities for changes impacting P&C processes and systems, including test strategy, test cases, execution, defect triage, and coordination of user acceptance testing (UAT) with business stakeholders; confirm readiness for release and support post-release stabilization.
• Support a strong P&C data governance approach by ensuring people data is handled securely and consistently (definitions, access, quality checks, retention and auditability), and by partnering with enterprise data/privacy stakeholders to align with policy and control expectations.
• Manage and maintain a transparent intake and prioritization view of enhancements/defects for assigned processes and technology areas; provide regular status, risks, and decision points to P&C stakeholders and Technology partners.
• Builds effective partnerships across P&C (CoEs, Business Partners, Operations) and across Technology to ensure solutions are integrated, well communicated, and adopted; support change management and enablement (training, communications, job aids) for process and system changes.

Benefits

• Pay-for-performance with base salary and annual incentive based on individual and enterprise performance.
• Numerous opportunities for professional growth and development
• Comprehensive employer paid benefits coverage
• Retirement income through a defined benefit pension plan
• The opportunity to invest back into the fund through our Deferred Incentive Program
• A flexible work environment combining in office collaboration and remote working
• Competitive time off
• Our Flexible Travel Program gives you the option to work abroad in another region/country for up to a month each year
• Employee discount programs including Edvantage and Perkopolis

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree