Manager, People Services
Intuitive•Peachtree Corners, GA
•$123,800 - $209,600•Onsite
About The Position
The Manager, People Services leads a geographically distributed team supporting People Services Tier 2 operations across the Americas region. This role oversees HR operations, Workday administration, process improvement initiatives, project management activities, and employee lifecycle support. The position requires Workday experience with a strong understanding of business processes, data governance, and downstream impacts across teams, projects, and integrated systems. This leader drives operational excellence, develops organizational capability, and partners cross-functionally to deliver scalable, compliant, and employee-centric services.
Requirements
- 8+ years in HR Operations, People Services, HRIS, Shared Services, or related field.
- 3+ years managing teams, including remote and international teams.
- Advanced Workday HCM understanding, including business processes, transaction management, audits, corrections, data quality, and governance practices.
- Experience with audits, data corrections, data governance, and transactional quality oversight.
- Strong understanding of how HR transactions impact payroll, benefits, compensation, security roles, reporting, compliance, and downstream integrations.
- Strong project management and stakeholder management skills.
- Demonstrated success leading high-performing teams while serving as a hands-on leader and coach, balancing strategic leadership with operational execution.
- Excellent analytical, communication, and problem-solving skills.
- Bachelor's degree in Human Resources, Business Administration, Information Systems, or related field, or equivalent experience preferred.
Nice To Haves
- Global HR Operations experience.
- Workday reporting, security, mass transactions, and governance experience.
- Experience with ServiceNow or similar case management systems.
- Continuous improvement, Lean, Six Sigma, or PMP exposure.
- Knowledge of Americas regional operational practices.
- Experience partnering with stakeholders to identify, recommend, and support Workday enhancements, process optimization opportunities, and cross-functional initiatives that improve operational effectiveness and employee experience.
- Demonstrated experience leveraging AI technologies and automation solutions to transform service delivery, improve employee experiences, increase operational efficiency, and drive measurable business outcomes.
Responsibilities
- Lead, develop, and oversee the performance, training, and professional growth of teams in the U.S. and Mexicali.
- Serve as Workday SME for complex transactions, audits, corrections, and troubleshooting.
- Drive data integrity and quality assurance activities.
- Lead HR operational and system-related projects.
- Manage escalations and partner cross-functionally with HR, Payroll, Benefits, Legal, Recruiting, and IT.
- Develop SOPs, training materials, and governance practices.
- Coach and support team members on Workday, project management, and HR operations.
- Ensure effective onboarding, training, and development plans are established for all Americas Tier 2 People Services roles, incorporating regional and country-specific requirements where applicable.
- Identify and implement process improvements and automation opportunities.
- Leverage AI-enabled tools and emerging technologies to enhance service delivery, improve operational efficiency, streamline employee support processes, and drive scalable solutions across People Services.
- Lead root cause analysis and develop sustainable solutions for complex operational, process, system, and service delivery challenges.
- Monitor adherence to and comply with HR Service Level Agreements (SLAs) and quality, compliance standards.
- Partner with stakeholders to provide consultation, process design, change management, and project leadership for HR program implementations and strategic initiatives.
- Establish performance metrics, monitor operational effectiveness, and leverage analytics to drive continuous improvement and informed decision-making.
- Ensure compliance with company policies, regulatory requirements, and established governance standards.
Benefits
- Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
