Manager, Pension Calculation Administration

WTW•Philadelphia, PA

3d•Remote

About The Position

In this challenging role as a Pension Outsourcing Benefits Manager, you will contribute as part of a team to the entire range of retirement administration activities, primarily focused on complex pension calculations and other related activities. This role serves as a technical leader and subject matter expert to the internal team and clients, troubleshoots issues, creates client deliverables, contributes to client management, and participates in the creation of new intellectual capital. This role can be held remotely from any location in the United States. Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. The Role enhances your knowledge of all aspects of retirement plan administration, offers a well-defined career path with opportunities for growth and advancement, and leverages cutting-edge tools and resources with experts in retirement plan design, management, and pension administration. You will deliver superior, consistent client management and deliverables in support of a Director for assigned clients, serving as the primary, daily contact to clients on delivery of calculation-related issues and services, and raising appropriate issues to Directors. You will interface with colleagues from other practices and regions on assignments that reflect the client’s broader business issues and develop a trusted advisor relationship with client contacts through effective communication and efficient, quality execution of projects. You will manage a diverse set of pension administration services individually and through team initiatives, review complex pension benefit calculations in accordance with plan provisions, Internal Revenue Code, ERISA, and other legal regulations (e.g., transfers, QDRO’s), review pension benefit commencement packages, ensure that work of self and team is delivered in accordance with professional and work excellence standards, and deliver formal and informal process training to both team members and client contacts.

Requirements

Bachelor’s degree or prior benefits administration experience required.
5 or more years’ of calculation experience in administration of defined benefit plans, preferably gained in a benefits consulting environment; experience in implementation of pension outsourcing processes a plus
Must have experience collaborating with other colleagues in different countries
Excellent written and verbal communication skills
Proven experience successfully managing multiple team projects simultaneously and producing quality deliverables on time and within budget
Experience mentoring and developing junior staff
Demonstrated success in managing client issues and relationships with some experience in growing relationships with current clients
Strong interpersonal and team skills
Flexibility and proven ability to diagnose and resolve issues; strong client service orientation
Proficient in Microsoft Office Excel
Ability to work independently and on client teams in a fast-paced environment
Sense of accountability; owning one’s work and taking pride in it
Self-motivated

Nice To Haves

experience in implementation of pension outsourcing processes a plus

Responsibilities

Serve as primary, daily contact to clients on delivery of calculation related issues services and raise appropriate issues to Directors
Interface with colleagues from other practices and regions on assignments that reflect the client’s broader business issues
Develop a trusted advisor relationship with client contacts through effective communication and efficient, quality execution of projects
Manage a diverse set of pension administration services individually and through team initiatives
Review complex pension benefit calculations in accordance with plan provisions, Internal Revenue Code, ERISA, and other legal regulations (e.g. transfers, QDRO’s)
Review pension benefit commencement packages
Ensure that work of self and team is delivered in accordance with professional and work excellence standards
Deliver formal and informal process training to both team members and client contacts

Benefits

Medical (including prescription coverage)
Dental
Vision
Health Savings Account
Commuter Account
Health Care and Dependent Care Flexible Spending Accounts
Group Accident
Group Critical Illness
Life Insurance
AD&D
Group Legal
Identify Theft Protection
Wellbeing Program
Work/Life Resources (including Employee Assistance Program)
Paid Holidays
Annual Paid Time Off (includes paid state/local paid leave where required)
Short-Term Disability
Long-Term Disability
Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
Contributory Pension Plan
Savings Plan (401k)
annual short-term incentive bonus