Manager, Payroll and Benefits

BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)•Vancouver, BC

6d•CA$82,315 - CA$102,893•Hybrid

About The Position

At BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. PavCo is the owner and operator of two of Canada’s premier venues for events, BC Place Stadium and the Vancouver Convention Centre. PavCo is looking for an experienced and people-focused Manager, Payroll and Benefits to lead a critical function that supports employees across the organization. In this role, you will oversee the full payroll and benefits administration cycle for both unionized and non-unionized employees, ensuring services are delivered accurately, on time, and with care. You will provide steady leadership to a dedicated team, bring structure and clarity to complex payroll requirements, and help strengthen processes that support compliance, consistency, and a positive employee experience. The ideal candidate is detail-oriented and solutions-focused, whose leadership style encourages collaboration, builds trust, and empowers the team to deliver high-quality service every day.

Requirements

Undergraduate degree preferred in a related discipline that includes studies in Human Resources, Accounting, or Finance.
PCP or CPM designation preferred (or willingness to obtain designation within reasonable timeframe).
Minimum of 5 years payroll processing experience in a leadership role. A combination of education and experience will be considered.
Preference to those with Dayforce experience.
Strong aptitude for systems and data management such as Microsoft Office.
Experience in a large public sector organization and union environment is an asset.
Expert knowledge of current Canadian payroll principles and practices and legislative requirements as they impact payroll.
Experience processing full-cycle payroll in a complex environment, including general analysis and reporting, with experience in accounting functions related to payroll.
Knowledge and understanding of basic accounting and human resources principles and concepts and Employment Standards.
Exceptional communication and interpersonal skills with the ability to build and maintain effective, lasting professional relationships accompanied by a demonstrated customer focus.
Strong organizational abilities, a keen attention to detail, proven problem solving and decision-making skills and the ability to adapt to changing priorities in a fast-paced environment.

Nice To Haves

Undergraduate degree in a related discipline that includes studies in Human Resources, Accounting, or Finance.
PCP or CPM designation (or willingness to obtain designation within reasonable timeframe).
Dayforce experience.
Experience in a large public sector organization and union environment.

Responsibilities

Manage the day-to-day delivery of accurate, timely, and compliant payroll transactions, including salaries, benefits, taxes, deductions, and related payments.
Lead by example in a hands-on payroll environment by actively processing payroll alongside the team while ensuring accuracy, compliance, and timely delivery of payroll services.
Oversee the preparation, review, and submission of payroll and benefits reporting and remittances, including submissions to the Receiver General, pension plan, extended health/dental, Life, LTD and other insurance providers, and Employer Health Tax (EHT).
Ensure payroll records, employee files, and related documentation are kept accurate, complete, confidential, and up to date.
Lead and coordinate the day-to-day work of the Payroll and Benefits team by setting priorities, assigning work, providing coaching and guidance, monitoring workloads, and ensuring payroll deadlines and service commitments are consistently met.
Support payroll team members and contractors through onboarding, coaching, training, and day-to-day guidance on payroll and benefits policies, procedures, systems, and service expectations.
Provide payroll onboarding, guidance, and training to people managers to support timely payroll processing, accurate submissions, and consistent application of pay policies.
Review regular payroll reporting for key obligations, including pension, EHT, and CRA requirements, to help ensure information is accurate and submitted on time.
Work closely with managers and internal partners to gather payroll information, resolve issues, answer questions, and support consistent pay policy compliance.
Collaborate with the Finance department to support payroll reporting, reconciliations, cost allocations, audits, and timely resolution of payroll-related questions or discrepancies.
Act as a first point of escalation for more complex payroll-related questions, reviewing issues, providing practical guidance, and supporting timely resolution.
Stay current on payroll, compensation, and benefits requirements; apply required updates to day-to-day processes and communicate changes to the team, managers, and internal partners as needed.
Lead the continuous improvement of payroll operations by identifying opportunities to enhance processes, systems, controls, and service delivery, improving accuracy, efficiency, compliance, and the employee experience.
Participate in departmental and cross-functional projects that support payroll, benefits, and operational priorities.
Serve as the organizational lead for payroll operations, ensuring payroll practices, systems, controls, and processes evolve to meet changing legislative requirements and organizational needs.