Manager, Payment Risk Transformation - Hybrid

Capital One • Richmond, VA

5d • Hybrid

About The Position

The Enterprise Payments organization sits within the Retail bank and is at the heart of our company’s financial infrastructure, supporting the most critical domains of payment processing. We are driven by our commitment to ensure flawless execution, regulatory compliance, and deliver innovative products that shape the future of payments. In addition to our core payments processing, we provide oversight for end-to-end payment strategy, operations, and risk management for all payment types across the enterprise. The Enterprise Payments Governance and Oversight (EPGO) team is seeking a dynamic Manager to define and implement the future of payments governance across the enterprise. In this high-visibility role, you will tackle major payments-related challenges while continuously elevating day-to-day governance practices. You will collaborate closely with key cross-functional stakeholders to maintain a dynamic, resilient, and well-managed payments ecosystem. Partnering directly with executive leadership, you will help shape governance strategy and drive critical initiatives aligned with overall business priorities. Working alongside a team of highly talented peers, you will be challenged to innovate and grow continuously. Ultimately, your work will directly impact how the enterprise mitigates risk, modernizes operations, and leads in the payments landscape.

Requirements

• At least 2 years of experience in risk management
• At least 2 years of storytelling and presenting technical ideations across multiple stakeholder groups
• At least 3 years of relationship management experience
• At least 2 years experience in data management or reporting
• At least 2 years of experience using Google Suite or Microsoft Office
• At least 2 years of experience using Generative AI tools
• At least 4 years experience in the banking or financial industry

Nice To Haves

• Bachelor’s Degree or Military experience
• At least 5 years of experience in risk management
• At least 3 years of process, program, or project management experience
• At least 4 years of experience in data management or data analysis
• At least 3 years of experience working in payments
• At least 5 years of relationship management experience
• At least 2 years of experience using reporting and workflow management tools
• Accredited ACH Professional (AAP) certification or Accredited Payments Risk Professional (APRP) certification

Responsibilities

• Design data-driven risk reporting frameworks that translate dense risk landscape metrics into actionable executive insights.
• Identify and deploy Generative AI and tools to eliminate manual risk monitoring routines and modernize workflows.
• Partner with data analytics teams to build dynamic, real-time dashboards for proactive trend analysis and early risk identification.
• Connect high-level data strategy with 1st and 2nd Line of Defense teams to ensure alignment with the Enterprise Risk Management (ERM) framework.
• Lead cross-functional reporting efforts on behalf of EPGO and consult with executive leadership to enable risk initiatives enterprise-wide.

Benefits

• Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed