Manager, Payment Operations

Point C

4d•$65,000 - $80,000

About The Position

Point C is a National third-party administrator (TPA) with local market presence that delivers customized self-funded benefit programs. Our commitment and partnership means thinking beyond the typical solutions in the market – to do more for clients – and take them beyond the standard “Point A to Point B.” We have researched the most effective cost containment strategies and are driving down the cost of plans with innovative solutions such as, network and payment integrity, pharmacy benefits and care management. There are many companies with a mission. We are a mission with a company. The Manager, Payment Operations is a finance-owned role responsible for leading all claims funding and check run operations across the Point C platform. This role sits within the Finance organization and serves as the primary owner of the end-to-end funding process, from check register generation through Echo transmission and custodial account management. The Manager will lead a team of funding specialists, drive the implementation and adoption of check run automation, and ensure operational readiness ahead of significant client volume growth.

Requirements

5+ years of experience in claims funding, payment operations, or TPA finance operations
3+ years of leadership experience managing a team in a healthcare or TPA environment
Hands-on experience with VBA as a claims and funding platform — required
Familiarity with ECHO Health payment systems, HEALTHpac, and QicLink
Deep understanding of the TPA funding cycle: check register generation, custodial account management, stop loss coordination, and Echo transmission
Strong analytical, organizational, and communication skills
Ability to build processes from scratch and manage through ambiguity in a fast-moving environment

Nice To Haves

Experience with check run automation tools strongly preferred

Responsibilities

Own the end-to-end claims funding process, including check register generation, Echo file transmissions, EOB template management, and custodial account reconciliation across all client groups
Lead and develop a team of funding specialists; assign group portfolios, establish daily workflows, and ensure accuracy, timeliness, and compliance
Drive the implementation and operationalization of check run automation within the VBA platform; serve as the internal subject matter expert
Establish and monitor KPIs, SLAs, and quality controls for all funding operations; reduce error rates and client escalations
Manage vendor relationships, including ECHO Health, for file transmissions and troubleshooting
Partner with IT on system issues, automation enhancements, and platform migrations
Develop and maintain SOPs, staffing models, and training materials for the funding team
Support acquisition integrations and the consolidation of funding processes onto a unified platform
Serve as the Finance liaison for all funding-related client inquiries, stop loss coordination, and claims register reviews