Manager, Payment & Fraud

Caesars Entertainment • Jersey City, NJ

9d

About The Position

The Payments and Fraud Manager will play a critical role in supporting and enhancing our debt mitigation processes. This position is responsible for leading day-to-day loss prevention, driving process improvements, and helping to ensure a balance between effective mitigation and a seamless customer experience. The ideal candidate will apply data-driven insights and industry best practices to prevent/recoup losses and create innovative ways to automate the department’s processes.

Requirements

• 3–5 years of experience in fraud prevention, investigations, dispute management; e-commerce background preferred.
• 1–3 years of experience in a people management or team lead role within a fraud or risk function.
• Familiarity with payments vendor platforms (e.g., Nuvei, Paysafe, World Pay) and emerging fraud technologies.
• Strong data analysis and decision-making skills; familiarity with SQL, Excel, or visualization tools preferred.
• Understanding of AML, KYC, and responsible gaming compliance standards.
• Strong written and verbal communication skills; able to communicate findings and recommendations clearly to cross-functional teams.

Nice To Haves

• Experience in the iGaming, sportsbook, or online casino environment.
• Experience with various fraud vendor systems and tools.
• Certifications such as CFE (Certified Fraud Examiner) or CAMS (Certified Anti-Money Laundering Specialist) are a plus.

Responsibilities

• Evolve resolution workflows to limit losses and maintain strong relationships with vendor partners.
• Oversee identification and analysis of fraudulent activities including bonus abuse, account takeovers, payment fraud, collusion, and money laundering. Recommend forward thinking strategies.
• Work with the product, engineering, data teams and external vendors to manage and optimize mitigation efforts and lower rates. Provide input on the adoption of AI and automation where appropriate.
• Utilize analytics and KPIs to measure performance, adjust controls, and increase efficiency. Prepare and share actionable insights with leadership.
• Collaborate closely with Payments Operations, Compliance, Customer Support, Product, and Legal teams to implement initiatives that support business objectives.
• Manage and mentor a team of analysts. Foster a structured culture of accountability, learning, and process improvement.

Benefits

• medical, vision, and dental insurance
• life insurance
• disability insurance
• a 401(k)-matching program
• among other employee benefits
• short-term or long-term incentive compensation, including, but not limited to, cash bonuses
• paid Personal Time Off
• paid company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed