Manager, Payer Integration
About The Position
Lyra Health is looking for a Manager for the Payer Integration team. This role involves managing a team of Payer Integration Managers to successfully complete health plan integrations with customers. The position also requires providing strategic support to the organization regarding payer interactions and future initiatives. The Manager will act as a cross-functional subject-matter expert for the Health Plan Integration (HPI) product, offering training, problem-solving, and product input. They will support HPI-related partnerships, including business development, product design, and enhancing the member/customer experience. The role may involve participating in sales conversations to qualify product implementation with customer health plans and providing consultation on payer integration and billing for future Lyra products and services. Collaboration with Billing, Marketing, Product, Health Plan/Health System, and Customer Support teams is essential to identify member concerns and implement updates, including working with the provider team. The Manager will assist the product team with documentation and communications for HPI launches and ongoing support, develop relationships with key health plan contacts to facilitate integrations and customer support, and help resolve complex setup challenges with various health plans. Agility and comfort with ambiguity are necessary to adapt to market changes, organizational shifts, and rapidly changing priorities.
Requirements
- 10+ years of work experience in a high-growth, fast paced environment
- College degree or years of applicable manager experience
- Experience in employer-sponsored health benefits space and preferably experience working with or for a health plan
- Passion for mental health and changing the healthcare landscape
- Excellent listening and communication skills - both oral and written with an emphasis on gaining trust and credibility, building relationship at all organizational levels both external and internally
- Ability to solve problems in a highly collaborative manager
- Strong project management skills and a demonstrated ability to build processes that can scale
- Experience working with customers, implementing digital products/services including coordination with health plans
- Passion for working in collaboration across internal teams, both leading and supporting multiple stakeholders
Responsibilities
- Manage team of Payer Integration Managers, with primary role to get health plan integrations across the finish line with customers and provide strategic support to organization about working with payers through future initiatives
- Act as cross-functional Subject-Matter expert related to the Health Plan Integration (HPI) product offered to customers (including training, problem solving and providing input to product as needed)
- Support partnerships related to HPI work including business development, product design and creating an optimal member/customer experience
- Participate in Sales conversations as needed to help support and qualify the product’s implementation with the customer health plan
- Provide consultation related to payer integration and billing to support future Lyra products and services
- Work closely with Billing, Marketing, Product, Health Plan/Health system and Customer Support teams to identify trends in member concerns and consider updates as needed including work with provider team
- Assist product team in documentation and conversations with health plans and customers related to HPI launch and ongoing support
- Develop relationships with key players at health plans to facilitate integrations and customer support
- Help solve complex set-up challenges with different health plans
- Display agility and comfort with ambiguity to adapt and adjust to the market, the state of the organization and quickly shifting priorities
Benefits
- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K with up to 3% matching
- Monthly tech allowance
- Well-being perks and activities, surprise swag, regular community celebration
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
