Manager, Patient Services

Signature Health Inc•Ashtabula, OH

24d•Onsite

About The Position

At Signature Health, our purpose is to provide integrated healthcare for our community specializing in patients with mental illness and/or addiction because we want people to realize their highest potential. If you align with our core values, putting people first, striving for excellence in the work you do each day and have a can-do mindset, then Signature Health is the best place for the next step in your rewarding career. As a full-time employee, you will have access to the following employer/employee paid benefits: Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more Robust earned paid time off program (PTO) Federal Loan Forgiveness Program (available on eligible roles) Professional Development Support

Requirements

High School Diploma or equivalent required.
5+ years’ experience in patient access/registration, scheduling, insurance, hospital operations, or related medical operations required with demonstrated knowledge of Medicaid, Medicare, and third party payer required.
Demonstrated knowledge of inbound call management in a healthcare setting required.
2 year of people leadership experience in a related field required.
Medical Terminology required.
Demonstrated proficiency with Microsoft Office, Word, and Excel.
Experience working with an EHR system required; EPIC experience preferred.
Possess a general knowledge of mental health, substance use, and primary care practices preferred.

Nice To Haves

EPIC experience preferred.
Possess a general knowledge of mental health, substance use, and primary care practices preferred.

Responsibilities

Ensuring the quality of patient experience both in office and over the phone through accurate and efficient patient scheduling, and by maintaining a complete and up-to-date record of demographic information and patient data, including insurance information in the EHR.
Directly overseeing the Patient Service Representative (PSR) team and their day-to-day responsibilities.
Leading by example by demonstrating mastery of SH registration process, scheduling protocols, insurance verification and check-in workflow.
Developing processes and materials needed to effectively train PSR team members and achieve/maintain a high level of competency across all job functions.
Recognizing opportunities and initiating continuous process improvements to ensure PSR teams are innovative and efficient, and collaborate to ensure site operations are as well.
Ensuring adequate staffing and coverage by providing data to support additional FTEs, ensuring timely position requests, managing team PTO and effectively prioritizing responsibilities.
Leading staff development through on-going coaching, education, training, and by effectively leveraging supervision and the APR process.
Collaborating with managers to ensure effective communication and site-wide understanding and adaptation to new initiates or processes.
Balancing monies collected on-site and ensuring accurate deposits.
Identifying and addressing errors and/or oversights to prevent patient impact and ensure positive patient experience.
Developing productivity and quality measures for the PSR Team and monitoring performance through reporting, audits and call review.
Ensuring excellent attendance with minimal unplanned time off/call-offs.
Demonstrating a high level of proficiency in Epic other platforms used by SH.
Protecting patient confidentiality and right to privacy by adhering to HIPAA regulations.
Other duties as assigned.