Manager, Patient Services - RN Required
About The Position
The Patient Services Manager provides operational and clinical leadership for HopeWest's Float Pool and After-Hours teams, ensuring staffing resources are effectively deployed to support patient care across hospice, palliative care, and other assigned service areas. This role oversees recruitment, onboarding, scheduling, competency management, performance development, and retention of float pool staff. Working closely with clinical leaders, the Patient Services Manager ensures staffing needs are met, promotes workforce flexibility, optimizes labor resources, and supports high-quality patient outcomes. The role fosters a collaborative, accountable environment through coaching, mentoring, and professional development while upholding HopeWest's mission, values, and standards of care.
Requirements
- Graduate of an accredited school of nursing required.
- Minimum of five (4) years of clinical nursing experience in hospice, home health, hospital, palliative care, or related healthcare setting.
- Current, active Registered Nurse (RN) license in the State of Colorado required.
- Certified Hospice and Palliative Nurse (CHPN) certification required or must be obtained within two (2) years of employment.
- Valid Colorado driver’s license required.
- Reliable personal transportation with adequate automobile insurance required.
- Ability to work collaboratively and professionally with interdisciplinary healthcare teams.
- Ability to build and maintain effective professional relationships with staff, patients, families, and community partners.
- Working knowledge of Microsoft Office applications and electronic medical record (EMR) systems.
- Demonstrates strong problem-solving, critical thinking, and decision-making skills.
- Maintains knowledge of organizational, state, and federal regulations related to hospice care.
- Demonstrates adaptability and flexibility in a dynamic healthcare environment.
Nice To Haves
- Bachelor of Science in Nursing (BSN) or higher preferred.
- Minimum of one (1) year of progressive leadership or management experience preferred.
- Experience managing staffing operations, workforce deployment, scheduling, or float pool personnel preferred.
Responsibilities
- Provides operational and clinical leadership for HopeWest's Float Pool and After-Hours teams.
- Ensures staffing resources are effectively deployed to support patient care across hospice, palliative care, and other assigned service areas.
- Oversees recruitment, onboarding, scheduling, competency management, performance development, and retention of float pool staff.
- Ensures staffing needs are met, promotes workforce flexibility, optimizes labor resources, and supports high-quality patient outcomes.
- Fosters a collaborative, accountable environment through coaching, mentoring, and professional development.
Benefits
- Medical, Dental, and Vision insurance effective the first of the month following start date
- Colorado Family and Medical Leave Insurance (FAMLI) program
- Immediate accrual of PTO and medical leave
- Employer paid life insurance
- EAP & Disability
- 403b Retirement plan with up to 3% employer match
- 15% discount at Spoons Bistro & Bakery, and Heirlooms locations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
