Manager Patient Relations

Vanderbilt University Medical Center•Nashville, TN

1d•Onsite

About The Position

Provide leadership for the Office of Patient Relations by developing goals, objectives, policies and procedures; supervising, coordinating, and evaluating the activities; and performing personnel administration functions. This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth. Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity.

Requirements

Relevant Work Experience
5 years Experience Level
Bachelor's (Required)

Nice To Haves

Leadership (Intermediate)
Compliance (Intermediate)
People Management (Intermediate)
Operations Planning (Intermediate)
Quality Management (Novice)
Business Results (Novice)
Develops Self and Others
Builds and Maintains Relationships
Communicates Effectively
Serves Others with Compassion
Solves Complex Problems
Offers Meaningful Advice and Support
Performs Excellent Work
Ensures Continuous Improvement
Fulfills Safety and Regulatory Requirements
Demonstrates Accountability
Stewards Organizational Resources
Makes Data Driven Decisions
Generates New Ideas
Applies Technology
Adapts to Change

Responsibilities

Manage the daily operation of the Patient Relations team in planning, coordinating, and controlling the work of the department.
Provide direction and manage the Patient Relations team and the Medical Center to ensure adherence to the Service Recovery and Complaint and Grievance Resolution policy.
Guide and manage the Patient Relations team and Medical Center staff to ensure adherence to operational standards of the Termination of the Clinician – Patient Relationship policy.
Build relationships with Medical Center leaders, faculty members, staff, patients, and visitors ensuring positive experiences.
Lead, motivate, coach, counsel and develop employees. This includes hiring, training, monitoring, and potentially terminating staff.