Manager Patient Relations

Vanderbilt University Medical Center•Nashville, TN

2d•Onsite

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: Patient & Guest Services Job Summary: Provide leadership for the Office of Patient Relations by developing goals, objectives, policies and procedures; supervising, coordinating, and evaluating the activities; and performing personnel administration functions.

Requirements

Bachelor's (Required)
5 years of relevant work experience

Nice To Haves

Leadership (Intermediate)
Compliance (Intermediate)
People Management (Intermediate)
Operations Planning (Intermediate)
Quality Management (Novice)
Business Results (Novice)

Responsibilities

Manage the daily operation of the Patient Relations team in planning, coordinating, and controlling the work of the department.
Provide direction and manage the Patient Relations team and the Medical Center to ensure adherence to the Service Recovery and Complaint and Grievance Resolution policy
Guide and manage the Patient Relations team and Medical Center staff to ensure adherence to operational standards of the Termination of the Clinician – Patient Relationship policy.
Build relationships with Medical Center leaders, faculty members, staff, patients, and visitors ensuring positive experiences.
Lead, motivate, coach, counsel and develop employees. This includes hiring, training, monitoring, and potentially terminating staff.