Manager - Patient Experience Data

IQVIA•Bethlehem, PA

17h

About The Position

IQVIA has prioritized the generation and delivery of high-quality Patient Experience Data (PED) by building a suite of Clinical Outcome Assessment (COA) service offerings that provide an end-to-end patient experience. These service offerings include strategic and scientific advising, COA development, COA licensing, translation, and linguistic validation, and eCOA implementation, among others. As we connect and integrate these service offerings, we are seeking the best, brightest, and most analytically motivated individuals to join our team. The Role of the Manager – Patient Experience Data: IQVIA is currently consolidating the orchestration of end-to-end patient experience and data oversight. This orchestration spans multiple lines of business within the COA Service Suite. The Manager – Patient Experience Data will support and execute the coordination and delivery of patient experience data on assigned studies and provide consistency throughout the end-to-end process of study delivery. This role will work closely with Associate Directors of PED and interact with a wide variety of internal stakeholders and COA service offerings and will be a key POC for IQVIA delivery teams, external vendors & customers.

Requirements

Demonstrated knowledge of one or more areas related to patient experience data including clinical outcome assessment licensing, linguistic validation, translations, eCOA lifecycle (pre-award to close-out), regulatory requirements, connected devices and strategy.
Influencing: Ability to achieve results through communication, facilitation, presentation & negotiation in a matrix service delivery environment with shared responsibilities.
Project Management: Strong project management, strategic planning, delegation, and project risk management skills
Research and Regulatory: Ability to work through others to deliver results to the appropriate quality and timeline metrics. Ability to inform and support decisions, bringing clarity to disparate information to inform actions and drive results.
Organization: Planning, time-management, and prioritization skills. Ability to organize resources needed to accomplish tasks, set objectives, and provide clear direction to others taking account of possible changing circumstances.
Quality: Results-oriented approach to work delivery and output. Demonstrated learning agility and openness to learning and keeping own knowledge and skill set current and evolving.

Nice To Haves

Experience with a Workflow management tracking tool (example, Smartsheet) is preferable.

Responsibilities

Provide operational oversight for patient experience data delivery activities on assigned studies, including but not limited to clinical outcome assessment (COA) strategy, licensing, linguistic validation, translations, eCOA and connected devices.
Support and maintain relationships with key internal & external customers.
Collaborate with other functional groups within the company to support milestone achievement and assist in managing study issues and obstacles.
Monitor study progress against milestones and prepare/present project information proactively to all stakeholders internally and externally.
Support the execution and delivery of patient engagement solutions and services in line with agreed upon contracts while optimizing speed, quality, and cost of delivery, ensuring compliance with system updates, standard processes, policies, and procedures.
Participate in pre-sale and bid defense preparations. Understand project strategy, technology considerations and operationalize the agreed upon approach. Collaborate with BD as needed throughout project lifecycle.
Support the preparation of integrated approaches in collaboration with the core project team.
Participate in problem solving and resolution efforts to include management of risk, contingencies, and issues. Take accountability for proactive contingency plans to mitigate risks.
Achieve project quality by identifying and proactively managing quality risks and issues, responding to issues raised by project team members and supporting appropriate corrective and preventative action plans.
Track customer preference and insights to ensure consistency through end-to-end project delivery.
Identify changes in scope and manage change control processes, including securing customer agreement to financial and milestone updates as necessary.
Identify and communicate lessons learned and best practices to promote continuous improvement.
Adopt corporate initiatives and changes and serve as a change advocate within the PED team when necessary.
Provide input to line managers on their project team members’ performance relative to project tasks.