Manager, Patient Data Management

Amgen•Thousand Oaks, CA

5d•$106,566 - $144,178

About The Position

The Manager, Patient Data Management is responsible for the governance, operation, quality, and strategic management of patient-level data assets supporting Amgen’s Patient Support Programs (PSPs), Specialty Pharmacies (SPs), Site of Care (SOC), and other patient-related data sources. The role partners with Commercial, Patient Access, Technology, Privacy, Compliance, Legal, and external vendors to ensure compliant data acquisition, integration, stewardship, and delivery of high-quality patient data for business decision-making and patient journey analytics. This role serves as a subject matter expert who helps business and analytics stakeholders understand patient-data definitions, source-system differences, business rules, data limitations, and impacts on downstream reporting and analytics. It also supports connected patient datasets and Patient 360 initiatives, drives scalable data-management practices, and identifies opportunities to apply AI and automation across patient-data operations.

Requirements

Doctorate degree and 2 years of experience in data management, analytics, sales and marketing operations, healthcare analytics, patient services, specialty pharmacy, and/or value and access; or
Master's degree and 4 years of experience in data management, analytics, sales and marketing operations, healthcare analytics, patient services, specialty pharmacy, and/or value and access; or
Bachelor's degree and 6 years of experience in data management, analytics, sales and marketing operations, healthcare analytics, patient services, specialty pharmacy, and/or value and access; or
Associate's degree and 10 years of experience in data management, analytics, sales and marketing operations, healthcare analytics, patient services, specialty pharmacy, and/or value and access; or
High School Diploma/GED and 12 years of experience in data management, analytics, sales and marketing operations, healthcare analytics, patient services, specialty pharmacy, and/or value and access.

Nice To Haves

Experience managing Patient Support Program, Hub, Copay, Specialty Pharmacy, Site of Care, or other patient-level healthcare data assets.
Experience supporting Site of Care patient-data operations, vendor feeds, data-quality management, issue resolution, and downstream delivery.
Experience with healthcare, pharmaceutical, patient services, commercial, and value and access data processes and contracting.
Experience managing third-party data vendors, aggregators, and technology partners.
Expertise in data governance, stewardship, quality management, and data lifecycle management.
Experience defining business requirements, data mappings, file specifications, data dictionaries, business rules, and integration documentation.
Strong analytical skills, including patient-level data profiling, reconciliation, validation, anomaly investigation, and root-cause analysis.
Experience supporting data migrations, system implementations, and large-scale data integration initiatives, including assessing downstream reporting and analytics impacts.
Experience translating complex stakeholder needs into patient-level data requirements, extracts, validation analyses, and actionable insights.
Experience with SQL, Databricks, AWS, Tableau, Power BI, or similar data and analytics technologies.
Strong project management, communication, stakeholder management, negotiation, and relationship-building skills, including the ability to influence without authority in a matrixed environment.
Knowledge of healthcare privacy, patient-level data governance, compliance requirements, Agile delivery, and continuous improvement practices.

Responsibilities

Manage patient-data governance and day-to-day operations across brands and patient support programs, including Hub Services, Nurse Support, Copay, Specialty Pharmacy, Site of Care, and other patient-level data sources.
Partner with the Patient Data Management Senior Manager and business stakeholders to gather, document, prioritize, and implement requirements for new patient-data sources and enhancements.
Lead end-to-end onboarding of patient-data sources, including requirements definition, field mapping, File Interface Agreements (FIAs), testing, validation, and production deployment.
Review and validate FIAs, file layouts, data mappings, business rules, data-transfer requirements, and source-to-target transformations for new feeds and migration initiatives.
Manage external data aggregators, vendors, and technology partners to ensure they meet data-quality, service-level, and operational expectations.
Investigate and resolve patient-data quality issues through profiling, validation, reconciliation, root-cause analysis, and preventative controls.
Develop and maintain data specifications, data dictionaries, business rules, process documentation, governance artifacts, and lineage for patient-level data assets.
Communicate and manage changes to patient data, including source or table changes, milestones, downstream impacts, and reporting readiness.
Partner with Specialty Pharmacy, Site of Care, Trade & Channel, Contracting, Legal, Privacy, Compliance, Technology, and other functions to establish, review, and operationalize patient-data agreements and amendments.
Lead Site of Care patient-data operations, including vendor onboarding, data requirements, feed monitoring, data-quality and contract-compliance oversight, issue escalation, and reliable downstream delivery.
Respond to complex stakeholder data inquiries and translate business needs into patient-level data requirements, extracts, and analyses involving enrollment, status, brand, claims, payer/coverage, and other patient attributes.
Serve as a patient-data subject matter expert and point of contact for data definitions, source-system differences, limitations, data-quality investigations, onboarding, and reporting readiness.
Ensure compliant processing, storage, access, and use of patient-level data in alignment with Amgen Privacy, Compliance, Legal, and Information Security policies, including access controls and audit readiness.
Support connected patient datasets and Patient 360 initiatives by defining linkage requirements, validating data connections, aligning business rules, documenting lineage, and improving the usability of integrated patient data.
Drive continuous improvement through scalable data-management practices, including standardized onboarding, data-quality monitoring, status and issue tracking, automation, lineage, traceability, and self-service capabilities.
Identify opportunities to leverage AI and automation across patient-data operations, including data-quality monitoring, documentation, issue triage, file monitoring, KPI validation, and stakeholder self-service.

Benefits

Health and welfare plans for staff and eligible dependents.
Retirement and Savings Plan with company contributions.
Group medical, dental, and vision coverage.
Life and disability insurance.
Flexible spending accounts.
Discretionary annual bonus program, or a sales-based incentive plan for field sales representatives.
Stock-based long-term incentives.
Award-winning time-off plans.
Flexible work models where possible.
Career development opportunities.