Manager Patient Care Services - Emergency Services

McLaren Health Care • Mount Clemens, MI

1d

About The Position

The Manager Patient Care Services for Emergency Services oversees the daily operation of assigned unit(s) to ensure high-quality, compassionate, and efficient patient care. The role leads and develops staff, manages budgets, ensures regulatory compliance, and collaborates with a multidisciplinary team to optimize patient outcomes and satisfaction.

Requirements

• Bachelor’s degree in nursing with a minimum of 3 years of nursing-related experience, or an associate’s degree with 5 years of nursing-related experience.
• Licensed as a Registered Nurse to practice nursing in Michigan.
• BLS Certification.

Nice To Haves

• Master’s degree in a related program.
• A minimum of 2 years of leadership experience.
• ACLS Certification.

Responsibilities

• Maintain operational responsibility for nursing and health care services on the unit.
• Promote positive customer relations with physicians, patients, families, visitors, and employees; follow up on complaints, provide feedback, and monitor patient, staff, and physician satisfaction.
• Promote collaboration among staff levels and disciplines regarding patient care issues.
• Collaborate with leadership and Education Staff to ensure staff participation in orientation, mandatory and continuing education, and other staff development opportunities.
• Plan unit conferences, educational endeavors, and staff in-service meetings.
• Ensure the quality and appropriateness of care are monitored and maintained, and develop and implement relevant action plans.
• Use objective measurement tools to evaluate the quality of nursing care delivered.
• Ensure appropriate delegation and supervision of patient care.
• Assist with implementation, maintenance, and monitoring of capital needs and operating budgets for the patient care services area.
• Manage human resources through interviewing, selecting, orienting, precepting, scheduling, assessing educational skills, coaching, counseling, disciplining, and evaluating staff.
• Analyze, monitor, and implement appropriate customer service techniques on the assigned unit.
• Maintain optimal nursing practice through planned and continuous professional growth, seeking new learning experiences, and keeping current with nursing care practices and management methods.
• Maintain regulatory readiness.
• Perform other duties as required or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager