Manager, Patient Assistance Program Operations
About The Position
The Pharmacy Solutions PAP Operations Manager is responsible for providing direction to the team on operational processes and tools needed to administer Patient Assistance Programs (PAPs). The PAP Operations Manager will be responsible for program development, training and operational excellence to assure program effectiveness and exemplary patient care. The individual must have a comprehensive understanding of the characteristics of healthcare drug reimbursement including private, government and health exchange insurance. This individual must comprehend copay and overall benefit structure, and alternate coverage opportunities such as Medicaid, Medicare and independent copay foundations.
Requirements
- Bachelor’s Degree in Business or Healthcare related field
- 5+ years in overall work experience including a minimum of 3 years’ experience in patient and/or physician service programs and/or project management
- 3+ years reimbursement service knowledge and background
- 2+ years call center experience
- Fluent in Excel, Word, and PowerPoint.
- Working knowledge of Microsoft Access and Visio
- Basic knowledge of AbbVie products
- Knowledge of regulations and standards affecting Pharmaceutical Products (i.e., CFR 210/211, cGMP)
- Knowledge of regulations and compliance requirements affecting Patient Assistance Programs (PDMA, HIPAA, 21CFR, etc)
Responsibilities
- Creates a high performance culture focused on delivering outstanding service to patients and their health care providers.
- Manages and develops a team of exempt supervisors effectively and efficiently.
- Develops and maintains PAP policies and procedures that support regulatory, quality, and legal compliance.
- Communicates issues and initiatives to all levels of the business and management.
- Implements and maintains the effectiveness of the quality system.
- Monitors, tracks, and reports program metrics and status.
- Manages day to day opportunities for improvement of customer service and program design.
- Responds to all levels of the organization as well as patients and providers to work through case by case hardships to assure our patients receive the care they need.
- Maintains an effective organization and communications network that is capable of responding to the needs of customers, as well as providing an immediate solution to daily problems.
- Manages Pharmacy Solutions PAP Teams to provide exceptional customer service while identifying and implementing efficient and effective process improvements to program design.
- Accountable for operating the program within legal and compliance guidelines.
Benefits
- paid time off (vacation, holidays, sick)
- medical/dental/vision insurance
- 401(k)
- long-term incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
