Manager, Patient Accounting

Chesapeake Regional Healthcare•Chesapeake, VA

10d

About The Position

Accountable for managing various aspects of billing operations and outstanding accounts receivable. Manager is responsible for developing and implementing long-range work plans, resource and workflow management, and is accountable for effectively managing costs within their respective work areas. The Manager will be required to assume management and leadership responsibilities for daily operations of their assigned work units.

Requirements

Bachelor’s degree in Business, Healthcare Administration, or related field.
Professional certification required within 1 year of start date in position.
Three years of Revenue Cycle Management experience in a Health Care Setting required.
Five years of revenue experience required in lieu of Bachelor's degree.

Responsibilities

Manage the activities of employees and vendors to ensure adherence to CRMC standards
Consistently monitor and track staff productivity and quality to collect cash and bring Accounts Receivables to full resolution
Provide continued education to staff with regards to healthcare reform, payer updates, and system upgrades
Work collaboratively with Revenue Cycle peers such as Care Management, Executive Leadership, HIM, Finance, Patient Access, or others within CRMC to meet departmental goals and objectives
Review, monitor, and validate staff or vendor-initiated adjustments for certain dollar thresholds
Collaborate with Patient Accounting leadership to assign goals for Patient Accounting
Consistently review Epic work queues to ensure accounts are being worked optimally for the best AR results possible
Conduct frequent quality reviews of staff output and overall workflow to ensure optimal work processes are in place to maximize revenue and reduce denials
Month End Reporting to capture and consolidate issues and trends recording for Finance
Monitor daily volumes and statistics for incoming phone calls, website usage and system notes
Monitor and maintain strict compliance with Medicare and Medicaid Quarterly Credit Balance Reporting
Maintain professionalism in all interactions with both internal and external customers
Resolve patient complaints, vendor relations, charging issues, and interdepartmental concerns in a timely and professional manner
Oversee the training and orientation of all new employees and vendors within the department
Maintain current knowledge and awareness of changes with regulatory and payor processes, trends, and updates
Manage the daily activity of Insurance Account follow-up, denials, and customer service