Manager, Patient Access - Physical Therapy

Inova Health System • Fairfax, VA

14h • Hybrid

About The Position

Inova Physical Therapy is looking for a dedicated Manager of Patient Access to join the team. This role will be full-time, Monday – Friday. Shift times vary. Travel is required between the multiple locations overseen by this role. The Manager of Patient Access is responsible for counseling patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services. Leads a team in planning, implementing and facilitating organizational change while using knowledge of coaching approaches, tools and techniques to improve individual performance and foster development. Utilizes Human Resources and performance management processes/systems to align individual performance with achieving goals. Leads project teams and implementing project plans, in accordance with established goals and measures.

Requirements

• 3 years of healthcare experience to include 1 year of supervisory/lead experience.
• High School diploma or equivalent.

Nice To Haves

• Patient access experience to include patient registration, insurance, and EPIC.
• 2+ years of healthcare supervisory experience.
• Experience with technology and EMR systems
• Travel is required between the locations overseen by this role.

Responsibilities

• Oversees assigned department or functional area to ensure it is performing effectively, which may include but not limited to, hiring and training team members, creating and implementing business strategies, managing performance of team members, and delegating tasks.
• Tracks multiple projects and priorities in a master project plan.
• Facilitates group decision making by using various decision making tools and processes.
• Assimilates data from multiple sources (e.g. individuals, work groups, teams) to identify trends and patterns.
• Coaches managers and leaders to reflect on problem resolution outcomes and develop problem solving competence.
• Develops and documents project mission, objectives and goals needed to define project scope and gain next level approval for resources.
• Collects and interprets feedback from multiple sources (internal/external customers, peers, superiors and subordinates) to use in the coaching process.
• Leads process improvement projects/teams to improve the efficiency/effectiveness of financial counseling and achieve maximum reimbursement.
• Implements monitoring processes to ensure that all team members receive timely performance reviews and have current development plans.
• May perform additional duties as assigned.

Benefits

• medical, dental and vision coverage
• a robust team member wellness program
• Inova matches the first 5% of eligible contributions – starting on your first day.
• up to $5,250 per year in education assistance
• up to $10,000 for student loans.
• 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• paid time off
• paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED