Patient Access Representative - Therapy Services

Kingman Healthcare•Kingman, AZ

5d•Onsite

About The Position

This position is responsible for completing the registration process for patients, which includes verifying benefits, discharging patients, collecting copays or payments, balancing accounts, and general data entry. The role requires excellent customer service skills, adherence to behavioral expectations, and the ability to assist coworkers and participate in process improvement activities. The representative may also float to other work areas and is expected to work nights, weekends, holidays, and extended hours as needed.

Requirements

High School Diploma or equivalent
Minimum of 1 year of experience working in a customer service position and/or office setting
American Heart Association BLS certification
Ability to multitask, prioritize appropriately, and manage time efficiently
Effective oral and interpersonal communication skills
Ability to utilize a variety of technological resources (phone, computer hardware, various software programs, fax, scanner)

Nice To Haves

Previous experience in healthcare registration, scheduling, and/or authorizations

Responsibilities

Provides excellent customer service and contributes to patient satisfaction.
Fields and/or directs incoming calls and responds to inquiries.
Refers patient accounts to financial counselors when necessary.
Assists co-workers to support department efficiency.
Participates in on-going process improvement activities.
Floats to other work areas as requested.
Works nights, weekends, holidays, and extended hours when needed.
Preregisters, registers, schedules, reschedules, and discharges patients.
Enters new patient data and/or verifies patient records are up to date.
Verifies insurance eligibility and benefits.
Obtains pre-authorizations from third-party payers when needed.
Ensures identified information is complete and scanned into patients’ electronic health record (EHR).
Obtains signatures on all required forms.
Manages co-payments, deductibles, allowances, etc.
Balances daily cash, including completion of daily cash log, bank deposit slip, and daily reports.
Utilizes insurance eligibility/audit tools and reports/corrects variances within the EMR.
Collects upfront co-pays, deductible and coins securing deposits on self-pay and high accounts.