Manager, Patient Access Revenue Cycle Integration and Performance - Pre Arrival - Full Time 8 Hour Days (Exempt) (Non-Union)

University of Southern California•Los Angeles, CA

4d•Onsite

About The Position

The Manager, Revenue Cycle Integration & Performance provides operational leadership and strategic support across Patient Access and Revenue Cycle functions. This role is responsible for integrating performance improvement, staff training, data analytics, and project management to drive efficiency, enhance quality, and optimize financial outcomes. The Manager serves as a key liaison between operations, quality, training, and leadership, translating data-driven insights into actionable initiatives. This position supports the Associate Administrator of Patient Access with Revenue Cycle Operations in executing strategic priorities, including denials prevention, payer performance, and workflow optimization.

Requirements

High School or equivalent
Bachelor’s Degree Healthcare Administration, Business Administration, Finance or related field
5 years Experience in healthcare operations, revenue cycle, or patient access with project management and/or major impact project.
Strong knowledge of revenue cycle operations including registration, billing, denials, and payer processes
Ability to analyze data and translate findings into actionable operational improvements
Experience with performance improvement methodologies and workflow optimization
Advanced organizational and project management skills
Strong communication and interpersonal skills with ability to collaborate across departments
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office and data/reporting tools
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

Nice To Haves

Master’s degree In a related field
5 years Leadership, supervisory, or project management experience.

Responsibilities

Evaluates and monitors patient access and revenue cycle workflows to identify inefficiencies and opportunities for improvement
Leads process improvement initiatives to enhance quality, productivity, and financial outcomes
Ensures compliance with organizational policies, regulatory requirements, and best practices
Collaborates with department leaders to resolve workflow issues and standardize processes
Oversees coordination and alignment of training programs across Patient Access and Revenue Cycle functions
Aligns training initiatives with identified performance gaps, audit findings, and denial trends
Partners with training teams to ensure staff competency and effective onboarding processes
Monitors compliance with education and competency requirements
Analyzes operational and financial data to identify trends and opportunities for improvement
Collaborates with analytics teams to develop dashboards and reporting tools
Monitors key performance indicators (KPIs), including registration accuracy, denial rates, and productivity
Prepares and presents performance reports and recommendations to leadership
Leads cross-functional projects focused on denials reduction, workflow redesign, and system optimization
Develops project plans, timelines, and deliverables aligned with organizational priorities
Tracks progress and ensures projects are completed on time and within scope
Evaluates outcomes and ensures sustainability of improvements
Serves as liaison between Patient Access, Revenue Cycle, Quality, IT, and operational teams
Facilitates communication and coordination across departments
Supports committees, task forces, and performance improvement initiatives
Supports execution of strategic initiatives including denials prevention, payer performance, and operational optimization
Develops and prepares reports, presentations, and leadership updates
Drives accountability and follow-through on strategic priorities
Contributes to planning and implementation of revenue cycle initiatives
Perform other duties as assigned.