Manager, Patient Access Brand Strategy & Operations – Dermatology

Takeda•Boston, MA

5d•Hybrid

About The Position

The Manager, Patient Access Brand Strategy & Operations – Dermatology is responsible for supporting the operational execution and continuous improvement of Dermatology patient access services. This role focuses on the reliability and performance of day-to-day workflows across hub services, affordability/PAP components, and partner coordination—helping reduce patient and provider friction and improving speed-to-therapy and access equity.

Requirements

Bachelor’s degree required; healthcare, business, public health, or related field preferred.
7+ years of experience in patient services/hub operations, patient access operations, affordability/PAP operations, specialty pharmacy operations, and/or related healthcare operations.
Experience managing vendors or external partners and driving performance to defined KPIs/SLAs.
Working knowledge of U.S. reimbursement/coverage dynamics and affordability pathways; experience supporting patient support programs in a regulated environment preferred.
Strong operational execution and project management skills; experience supporting launch readiness and/or lifecycle change management preferred.
Excellent written and verbal communication skills; ability to work effectively in a highly matrixed organization.
Proficiency in Microsoft Office (Excel, PowerPoint); experience with case management/CRM platforms and BI tools preferred.
Dermatology and/or specialty product experience is a plus.

Responsibilities

Execute and optimize daily patient access operations, ensuring accurate case handling, timely processing, and adherence to approved business rules and SOPs.
Serve as the primary day-to-day operational point of contact for assigned hub/vendor teams; coordinate prioritization, troubleshooting, and escalations.
Track, trend, and report KPIs/SLAs (e.g., turnaround time, quality, abandonment, rework); maintain an issue log with root-cause analysis and documented remediation actions.
Support implementation of program and process changes through controlled change management, including training and communication support for vendors and internal stakeholders.
Conduct routine quality reviews of case files and reporting outputs; support audit readiness documentation and corrective and preventive actions (CAPA) as needed.
Partner with Market Access, Brand/Commercial, Field teams, Specialty Pharmacy partners (as applicable), and DD&T/Analytics to support a cohesive patient and provider experience.
Identify patient/provider friction points and implement process improvements that reduce administrative burden and improve speed-to-therapy.
Prepare materials and insights for operational reviews and business readouts; ensure actions are tracked to closure.