Associate Director, Patient Access Brand Strategy & Operations – Dermatology

Takeda•Boston, MA

7d•$154,400 - $242,550•Hybrid

About The Position

The Associate Director, Patient Access Brand Strategy & Operations – Dermatology is responsible for translating Dermatology brand and access strategy into an integrated, operational patient access model. This role leads the day-to-day governance and optimization of the patient access ecosystem—connecting hub services, affordability programs （including PAP and copay support), specialty channel partners, and enabling digital/reporting capabilities—to help ensure patients experience timely, equitable, and seamless access to therapy across launch and lifecycle.

Requirements

Bachelor’s degree required; master’s degree preferred.
10+ years of experience in pharmaceutical patient services, patient access operations, hub operations, market access operations, specialty pharmacy/channel operations, and/or related healthcare operations required.
3+ years of experience leading vendor performance and/or operational teams; people leadership experience strongly preferred.
Demonstrated ability to design and implement patient support programs, operational service models, business rules, SOPs, and training in a regulated environment.
Strong program and project management skills, including launch readiness and lifecycle change execution.
Excellent written and verbal communication skills; ability to influence across a highly matrixed organization.
Analytical capability to interpret operational data, derive insights, and drive continuous improvement.
Proficiency in Microsoft Office (Excel, PowerPoint); experience with case management/CRM platforms and BI tools preferred.

Nice To Haves

Experience supporting specialty launches and/or Dermatology portfolio programs is a plus.

Responsibilities

Lead design, implementation, and governance of Dermatology patient support programs (e.g., benefits verification, bridge/QuickStart, copay/affordability, PAP, hub services), including business rules, eligibility criteria, and service models.
Own vendor governance and performance management for hub partners, patient services vendors, and specialty pharmacy/channel partners (as applicable), including KPI/SLA definition, monitoring, escalation management, root-cause analysis, and CAPA.
Partner with the Senior Director to ensure launch readiness and lifecycle updates are executed with controlled change management (process/SOP updates, training, communications, and readiness tracking).
Establish an operating cadence (weekly/monthly performance reviews, quarterly business reviews) and deliver clear documentation of decisions, risks, and action plans.
Drive integration of hub workflows, specialty pharmacy processes, and field reimbursement support to improve provider experience, dispensing timelines, and patient adherence and persistence.
Oversee operational reporting and insights generation (volumes, turnaround times, abandonment, utilization, quality) and translate trends into prioritized improvements and resourcing recommendations.
Manage program budget operations (forecasting, utilization monitoring, accrual support) in collaboration with Finance and leadership.
Ensure compliance with Takeda policies, privacy requirements, and applicable regulations; support audits/monitoring activities and ensure vendors maintain audit-ready documentation and training.
Lead, coach, and develop team members and foster a patient-centric culture focused on equitable access outcomes.