Manager, Passenger & Cargo Sales West
About The Position
The Manager, Passenger Cargo & Sales West is responsible for driving revenue growth across both passenger and cargo segments by developing and executing strategic sales plans, managing key accounts, and fostering strong relationships with customers and partners. This role combines commercial acumen with operational understanding to maximize profitability and market share while ensuring compliance with regulatory and company standards. The role is responsible for building and maintaining strong, professional relationships with scheduled passenger and cargo clients and will operate as the lead point of contact for accounts and will oversee account management activities, including contract negotiation. Reporting to: Director, Passenger & Cargo Sales. Non-Bargaining. Please note this role is based in Yellowknife, NT. Candidates must currently reside in Yellowknife or be willing to relocate to be considered.
Requirements
- Three (3) years of previous experience
- Strong negotiation, communication, and relationship-building skills.
- Ability to communicate both written and orally with all levels of the business community and government agencies.
- Proficiency in sales analytics and CRM tools.
- Solid computer skills, including the full MS Office Suite/ Excel and Word required.
- Ability to work in a fast-paced, dynamic environment and travel as required.
- Strategic thinking and commercial awareness.
- Results-driven with strong problem-solving skills.
- Collaborative leadership and team management.
- Customer-centric approach with high service standards.
- Demonstrated organizational, leadership, customer service and interpersonal skills.
- Must be adept at handling multiple tasks and prioritizing duties.
- On call availability and willingness to travel regularly, as required.
- Must hold a valid driver’s license and a valid passport.
- Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada
Nice To Haves
- Post-secondary diploma or degree in business, marketing, or a related field is considered an asset.
- Ability to communicate in Inuktitut is a definite asset.
Responsibilities
- Develop and implement sales strategies for passenger and cargo services to achieve revenue targets.
- Analyze market trends, competitor activities, and customer needs to identify growth opportunities.
- Collaborate with pricing and revenue management teams to optimize fares and cargo rates.
- Build and maintain strong relationships with travel agencies, freight forwarders, corporate clients, and strategic partners.
- Negotiate contracts and service agreements to secure long-term business.
- Provide exceptional customer support and resolve escalated issues promptly.
- Work across functions with peers in other departments to ensure customer requirements are met.
- Represents Canadian North professionally in conferences, trade shows and other community/promotional events across Canada.
- Identify new markets and channels for passenger and cargo services.
- Coordinate promotional campaigns, trade shows, and industry events to enhance brand visibility.
- Work closely with marketing teams to align sales initiatives with brand positioning.
- Monitor developments and trends in the North, and in particular markets served by the company.
- Track sales performance against targets and prepare regular reports for senior management.
- Monitor competitor pricing and service offerings to maintain competitive advantage.
- Provide reporting on sales activity.
- Review weekly/monthly/quarterly and annual reports, analyzing performance and identifying opportunities for improvement.
Benefits
- 3 weeks of vacation upon hire
- Extended health, dental, and life insurance (after 1 month)
- Short- & long-term disability coverage (after 1 month)
- Retirement savings plan (after 6 months)
- Travel privileges with Canadian North (after 1 month) and partner airlines (after 6 months)
- Cargo shipping privileges (per company policy)
- Opportunities for advancement within a trusted Canadian airline
- Competitive Pay & Benefits
- Comprehensive medical, dental, and retirement plan
- Discounted Travel + Free Travel Passes – Enjoy worldwide flight privileges after probation
- Career Growth – Build your aviation career with the trusted airline of the Arctic
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
