Manager, Partnerships

EDGEWORTH SECURITY•Coraopolis, PA

15d

About The Position

New World. New Problems. New Solutions. Edgeworth Security is a full-service security firm, specializing in Interactive Video Surveillance, Security System Integration, Executive Protection and Security Consulting Services. Our security solutions and suite of managed services leverage modern technology and automation to significantly lower theft and crime, as well as improve overall operations for our customers. Edgeworth Security takes a proactive stance on crime prevention and operational enhancement by applying artificial intelligence and military grade analytics used in our Command Center. We combine people, processes, and technology to actively secure, protect and improve the operations of our clients’ people, property, and assets. Overview: The Manager, Partnerships is responsible for developing and managing partner relationships that drive growth for our Remote Guard service and other Edgeworth solutions. This role focuses on enabling integrators, resellers, and service partners to successfully position, sell, and deploy our Remote Guard service that combine technology, monitoring, and operational response. This is a hands-on role suited for someone who understands how modern security services are delivered—camera deployments, monitoring workflows, escalation protocols, and service reliability—and who can translate those realities into successful revenue-generating partner relationships.

Requirements

2–4 years of experience in channel partnerships, partner sales, or account management
Experience in the security industry or adjacent fields (electronic security, monitoring centers, video surveillance, access control, remote services, or SaaS supporting security operations) preferred
Experience working with integrators, resellers, or service partners is a plus
Understanding of remote monitoring or remote guarding concepts (video monitoring, alarm handling, escalation, response coordination)
Strong relationship-building and communication skills
Ability to manage multiple partners and priorities simultaneously
Comfortable learning technical and operational concepts and explaining them clearly
Coachable, curious, and eager to grow in a channel-focused role
Organized, detail-oriented, and accountable
Comfortable working in a fast-paced, evolving environment
Willingness to travel as needed to support partner relationships

Nice To Haves

Exposure to monitoring centers, SOCs, or remote operations environments
Familiarity with video platforms, analytics, or cloud-based security tools
Experience supporting recurring-revenue service models

Responsibilities

Identify, recruit, onboard, and support channel partners that sell or deploy remote guarding/video monitoring services
Serve as the primary relationship owner for assigned partners
Guide partners through service positioning, use cases, and customer qualification
Help partners understand how remote guarding fits into broader physical security programs
Drive partner-sourced and partner-influenced opportunities
Support deal registration, pricing alignment, and opportunity progression
Collaborate with internal sales teams and other departments to ensure smooth co-selling and minimal channel conflict
Track partner pipeline activity and support accurate forecasting
Educate partners on monitoring workflows, escalation procedures, and service-level expectations
Support partners during early deployments to ensure successful customer outcomes
Coordinate with Edgeworth Monitoring Center and monitoring teams to align partner expectations with service delivery
Act as a voice of the partner back into the organization to improve service quality and scalability
Assist in the execution of partner programs, incentives, and onboarding processes
Support training initiatives, certifications, and partner communications
Work cross-functionally with Sales, Operations, Monitoring and Integration teams to continuously improve partner experience