Manager, Partnerships - Americas

Collinson•Miami, FL

8h•Hybrid

About The Position

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance. The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers. We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people. We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work. Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally. What Does a Manager, Partnerships - Americas do: We’re looking for a Partnership Manager in the US to join our team to ensure delivery of a new tiered product, hands-on management of select lounge partners in Latin America, and serve as the lead for internal feasibility of bespoke, client-branded opportunities. Currently reporting directly to Vice President Partnership, the Partnership Manager will support the broader Partnership team by acting as the primary lead for our new premier lounge product, oversee the end-to-end lifecycle from pipeline tracking and contract negotiation to post-launch performance analytics. You will possess an inherent understanding of partnership strategies, allowing you to seamlessly manage a portfolio of smaller lounge partners and alleviate team workloads while maintaining high standards of communication and execution. Beyond account management, you will drive project management for bespoke, client-branded opportunities, navigating complex internal landscapes to validate feasibility with commercial, marketing, and global stakeholder teams. Your ability to translate client-branded objectives into premium experiences will ensure our partnership ecosystem remains innovative, scalable, and globally competitive. You will be expected to understand the Group’s businesses and competitive marketplace, identifying new opportunities to deliver successful, best in class partnerships to support other Group opportunities as required. The role will primarily be focused on the US and some Latin American markets. The Partnership Manager will oversee the successful rollout of the premier tiered lounge product, provide critical capacity support to the broader partnership team by managing a portfolio of accounts in Latin America, and act as a strategic lead for bespoke client-branding opportunities.

Requirements

3–5+ years experience in an account/ supplier management experience ideally in a commercial role
Must demonstrate strong negotiation and commercial experience in last 2 roles
Track record of introducing new products/partnerships on budget and on time
Proficiency in tracking complex, multi-stage workflows using tools like Salesforce, CRM/DocuSign
Bachelor’s degree required, MBA a plus
Professional fluency in English and Spanish is required
Proficiency in Excel, Word and PowerPoint
Strong experience with CRM systems (e.g., Salesforce) and data visualization tools (e.g., Tableau).
Basic financial and operational literacy to assess if a custom "bespoke" idea is profitable and doable.
Key account management techniques and practices
Strong problem solving skills including ability to network internally to leverage colleagues’ knowledge, skills and cooperation to address and solve open customer issues
Seeks to collaborate with regional and global teams.
Demonstrable skills in communications at all levels (including face to face, via phone and in writing), both in partner-facing and internal environments, including an adaptive and flexible style that facilitates strong relationship development with senior executives, managers, supervisors and staff
Understanding of and ability to adapt to differing cultural norms and approaches to doing business across the US and Latin America

Nice To Haves

A previous role within travel and/or airport retail sectors desired

Responsibilities

Tiered Inventory Management: Oversee the operational pipeline for the premier tiered product, ensuring that negotiations stay on track, contracts move through legal, and onboarding is completed according to project timelines.
Support team members in sourcing content.
Track negotiation milestones for the premier product to ensure timely delivery.
Coordinate the movement of contracts through internal legal and stakeholder reviews.
Ensure seamless partner onboarding by managing the transition from contract signature to product launch.
Provide regular pipeline and performance updates to key stakeholders and leadership.
Partnership Lead: Serve as the primary point of contact for Spanish-speaking partners, managing end-to-end communication, negotiation, contracting, lounge onboarding, and relationship nurturing. You will assist the broader team by offloading and scaling regional loads to ensure seamless cross-functional delivery.
Cultivate strong, trust-based relationships as the foundation for successful partner execution.
Secure optimum terms for new agreements while expanding the scope of the existing portfolio to maximize partnership value.
Manage the end-to-end contract lifecycle with high attention to detail and timeliness, ensuring that all agreements remain aligned with internal commercial standards.
Guarantee the flawless execution and timely launch of all new lounge partnerships.
Support the Partnership team with diverse tasks beyond the core portfolio to help scale operations and meet evolving business demands
Bespoke & Branded Opportunities: Act as the lead for custom, "client-branded" experiences and bespoke partnership solutions. You will collaborate with x-functional teams to assess opportunity feasibility and to drive the execution from end to end of launching new opportunity.
Lead internal discovery sessions with Commercial, Marketing, Product, and Global Partnership teams to evaluate the operational and financial feasibility of client-branded opportunities.
Serve as the central point of contact between client teams and internal stakeholders to ensure bespoke concepts align with brand standards and technical capabilities.
Partner with the Commercial team to ensure bespoke solutions meet margin requirements and leverage the company’s global scale for preferential vendor terms.
Drive project accountability from concept to launch, ensuring seamless hand-offs to cross-functional delivery teams while maintaining ultimate responsibility for the project’s success