Manager, Partner Systems & Operations

ServiceNow•San Diego, CA

2d•Hybrid

About The Position

ServiceNow is looking for a Manager, Partner Systems & Operations to own the data, systems, and planning infrastructure for AMS Global Partner & Channels. Your job is operational excellence—ensuring CRM data is clean and accurate, planning tools work seamlessly, systems are properly configured, and the entire operational stack runs with precision. You'll be the go-to person for data integrity, systems troubleshooting, and planning administration. This role requires deep technical expertise—someone who lives in systems and data, not a generalist.

Requirements

5+ years in systems administration, data management, or CRM administration.
Deep CRM administration expertise (user/profile management, field configuration, data integrity, troubleshooting).
Advanced data skills: Comfortable working with data to validate accuracy.
Experience with planning/forecasting tools (Anaplan, Workday Planning, or similar).
Strong problem-solving skills. You diagnose root causes systematically.
Portal or self-service platform administration experience.
Excellent documentation and process documentation skills.
Cross-functional coordination (Finance, IT, Sales, data teams).

Nice To Haves

CRM Admin or Advanced Admin certification.
Partner/channel sales operations experience.
Snowflake, data warehouses, or BI tools (Tableau, Power BI) experience.
Multi-org Salesforce environment experience.
Anaplan certification or significant Anaplan administration experience.
Track record of process automation or reducing manual work.

Responsibilities

Own data accuracy. Reconcile discrepancies between opportunity records, partner tabs, and sourcing data. Audit for completeness and consistency.
Investigate CRM-to-dashboard discrepancies. Validate that all metrics pull from correct data sources.
Conduct regular audits. Identify missing/incorrect data, duplicates, and orphaned records. Resolve systematically.
Document data standards and naming conventions. Train teams on proper data entry.
Manage field configuration, page layouts, record types, user access, permissions, and troubleshoot system issues.
Own partner record configuration, Partner Relationship Lead (PRL) assignments, and account hierarchy. Audit for accuracy.
Administer access, configurations, and workflows. Troubleshoot access issues. Support onboarding.
Ensure clean data flow between CRM, Anaplan, Snowflake, and BI tools. Troubleshoot integration gaps.
Own model configuration, user access, cost centers, business roles. Support planning cycles. Troubleshoot submission errors.
Manage data flows from Salesforce to Anaplan. Audit rollup logic. Support submission process.
Write runbooks and troubleshooting guides. Train teams on proper tool usage.
Be the go-to for operational questions (sourcing discrepancies, cost center issues, referral fees, business role changes). Diagnose and resolve.