Partner Operations Manager
About The Position
Ascertain is seeking a fully remote Partner Operations Manager to lead, develop, and support a team of Partner Operations professionals. This role is focused on building a high-performing team of Partner Operations Associates. You will oversee approximately 10–12 Partner Operations Associates and Senior Associates, providing coaching, feedback, performance management, and career development. You will work closely with your Partner Operations Leads to ensure teams have the staffing, training, and support they need to consistently deliver outstanding customer outcomes. This role partners closely with the Head of Partner Operations on hiring, workforce planning, and organizational development while remaining deeply engaged in the day-to-day success of your team.
Requirements
- 5+ years of healthcare operations experience.
- 2+ years leading or supervising operational teams.
- Experience coaching employees through performance management and professional development.
- Experience interviewing and onboarding employees.
- Strong understanding of healthcare payer operations.
Nice To Haves
- Experience with athenahealth and/or NextGen preferred.
Responsibilities
- Recruit, manage, coach, and develop a team of approximately 10–12 Partner Operations Associates (also known as Prior Authorization Assistants) and Senior Associates.
- Conduct one-on-ones, performance reviews, and career development conversations.
- Support hiring through interviewing, candidate evaluation, and onboarding.
- Collaborate with Lead Partner Operations Associates to improve quality, productivity, and customer satisfaction.
- Maintain a limited personal caseload (~25% of your time) to stay current on the work and payer changes.
- Monitor team performance metrics and identify coaching opportunities.
- Manage scheduling, PTO, attendance, and day-to-day employee support.
- Address employee performance concerns and implement development plans.
- Ensure consistent execution of operational standards across your team.
- Support organizational change management and adoption of new technology.
- Escalate staffing or operational risks to the Head of Partner Operations.
Benefits
- Make a real difference: Your work will directly impact healthcare organizations and improve patient care.
- Join Ascertain in transforming healthcare with AI!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
