Manager, Partner Integrations

DoorDash USA•Washington, DC

8h•$136,000 - $200,000

About The Position

We’re looking for a Manager on our Partner Integrations team to manage integrations with point-of-sale systems and aggregators used by our top restaurant partners. You will manage a team of Technical Account Managers to support existing and new integration partnerships. Internally, you’ll strategize with our cross-functional DoorDash teams to develop and execute go-to-market initiatives, data analysis, issue triaging, and client relationship management. You will drive alignment with cross functional and senior leaders across the organization. This is a role for an experienced manager who can balance ambiguity, prioritization, strategy, and execution, and who’s excited to grow their career in a highly cross-functional and dynamic environment. You’ll also help the team build AI fluency by identifying practical ways to use AI tools, automation, and agentic workflows to improve integration quality, reduce manual work, and accelerate partner outcomes.

Requirements

6+ years of experience in technical program management, solutions engineering, technical account management, strategy & operations, or related fields, with a track record of owning complex, high-impact initiatives
Strong technical fluency, especially in API-based integrations, with the ability to speak comfortably with product, engineering, and external partners
Demonstrated ability to use AI tools responsibly to accelerate analysis, documentation, issue investigation, workflow automation, or decision-making; experience building prompts, lightweight agents, or AI-enabled processes is a plus
Proven experience managing others, with strong people leadership instincts even in hybrid IC/Manager roles
Experience driving results in cross-functional environments with competing priorities
Demonstrated ability to navigate capacity trade-offs, manage risk, and communicate priorities to senior stakeholders
Hands-on experience working with tools like SQL to support analysis and issue investigation
Excellent written, verbal, and interpersonal communication skills
Bachelor’s degree required

Nice To Haves

You balance execution and leadership – you're comfortable rolling up your sleeves on complex integrations while coaching others to do the same
You’re an operator at heart – you thrive in ambiguity, move quickly, and take ownership to drive initiatives from zero to one
You think cross-functionally – you can align engineering, product, and operations teams while keeping external partners informed and supported
You’re a structured problem solver – you break down complex technical and operational challenges into root causes and define clear action plans to resolve them
You manage complexity well – you're experienced in juggling multiple workstreams, navigating resource constraints, and staying focused on outcomes
You see the forest and the trees – you have a keen eye on the details, but you also define long-term strategies that scale and compound over time
You’re analytical and data-driven – you use metrics, analysis, SQL, and AI-assisted workflows to prioritize, identify issues, validate outputs, and influence product direction
You’re a great communicator – you tailor your message for technical and non-technical audiences, building trust across all levels
You build leverage – you look for repeatable workflows that can be automated, templated, or improved with AI so the team can spend more time on high-impact partner and product work

Responsibilities

Own the success of our Partner integrations by driving initiatives across technical teams, third party partners, and internal business stakeholders
Identify, resolve, and escalate day-to-day integration-related issues
Serve as the voice of DoorDash in managing external relationships with our partners, leading implementation and process improvement
Partner with product, engineering, and growth operations to discover & drive opportunities for improvement that come from data analysis, AI-assisted investigation, and scalable workflow automation, and develop strategies to build and scale our integration platform
Help define the integrations roadmap in collaboration with other product and operations owners, including opportunities where AI-enabled tooling can improve integration quality, self-service, and operational leverage