Manager, Partner Growth

Cardless•San Francisco, CA

1d•$122,000 - $155,000•Onsite

About The Position

Cardless is a Series C consumer fintech that uses AI to make it easy for the world's largest brands to build credit cards into their ecosystems. Brands use Cardless to configure, launch, and grow credit card programs that delight their customers and strengthen their core business. The company has scaled from $10 million to $150 million in run rate revenue in the past 12 months and raised a $60 million Series C led by Spark Capital in September 2025, bringing total funding past $170 million. The team is past 70 people and scaling toward profitability by year-end 2026. This role is responsible for owning the full portfolio of live Cardless brand partners. The Manager of Partner Growth will be the primary point of contact for accounts like Coinbase and Bilt, responsible for the health of each relationship, the performance of their card program, and identifying opportunities for expansion. This role will also act as the internal quarterback for accounts, triaging issues across product, support, and operations. This position reports to the Chief Business Officer of Cardless and is a hands-on, individual-contributor role focused on keeping partners healthy, resolving issues, and growing account value. Performance will be evaluated on portfolio retention, issue resolution speed and quality, and growth within existing accounts.

Requirements

5-10 years in business development, partnerships, sales, or an account management role with meaningful exposure to financial services — ideally including time at a bank, card issuer, or payment network.
A demonstrated track record of cultivating and growing major enterprise partnerships by adding major new milestones, new processes, and top-line revenue.
Payments expertise, with working knowledge of schemes, payments risk and fraud, and other payments basics.
Relationship Stewardship: You know how to keep a relationship deepening over years.
Financial Services Fluency: You understand how card programs work — the economics, the players, the contract structures, the regulatory context.
Operational Discipline: You run a clean portfolio. You know the health of every account, what's at risk, and what the next step is for each one.
Communication and Presence: You are effective in a room with senior partner executives.
Cross-Functional Orchestration: You know how Cardless actually works internally — who owns what, who moves fast, who needs to be looped in early — and you use that knowledge to get a partner's problem solved quickly.
Judgment and Autonomy: You can prioritize your time across a portfolio of accounts with different needs, and make good calls about which squeaky wheel actually deserves grease — without needing to be managed at the activity level.

Nice To Haves

This role is about making existing customers more successful than they could ever have expected to be with a credit card.
You do not have meaningful experience in financial services — a general enterprise sales or account management background without exposure to banking, cards, or payments will not be sufficient for the conversations this role requires.
You require remote or hybrid work arrangements.

Responsibilities

Own the Partner Relationship: Serve as the primary point of contact for every partner in your portfolio, building trust that outlasts any single ticket or QBR.
Understand each partner's business, not just their card program: their goals, their internal dynamics, and what "success" looks like from their seat.
Build relationships with both the day-to-day operators and the executives at each partner.
Represent Cardless internally as the voice of the partner — making sure product, support, and leadership understand what each account actually needs.
Grow the Value of Existing Programs: Track the performance of every program in your portfolio — activation, spend, retention — and know which levers actually move those numbers for each partner.
Identify and pitch expansion opportunities within existing accounts — new features, new segments, new use cases — before the partner has to ask for them.
Bring a point of view to each partner on how their program compares to what's possible, drawing on data and patterns from across the Cardless portfolio.
Work with the product and business teams to make sure roadmap priorities reflect what will actually move the needle for partners who are already live.
Triage and Resolve Issues Across the Business: Be the first call when something goes wrong — an outage, a compliance question, a partner complaint — and own getting it resolved.
Build the internal relationships and judgment to know who to pull in fast, whether that's product, support, engineering, or compliance, and hold ownership of the issue until it's actually closed.
Distinguish signal from noise: know which issues are genuinely urgent to a partner's business and which are day-to-day friction.
Close the loop with partners honestly — what happened, what Cardless is doing about it, and what they can expect going forward.
Spearhead and Create the Partner Growth Process: Run a regular cadence of business reviews with each partner, grounded in real performance data and a clear point of view on what's next for their program.
Maintain an honest, current view of account health across your portfolio — flagging risk early.
Maintain the systems — CRM, account plans, escalation logs — that make account management repeatable and scalable as the portfolio grows.
Provide regular, honest reporting to leadership on portfolio health, growth opportunities, and the operational issues most worth fixing upstream.