Manager, Outdoor Adventure & Travel

Girl Scouts of Northern California • San Jose, CA

4d • Hybrid

About The Position

The Manager of Outdoor Adventures & Travel / Camp Director will design, plan, and implement summer camp, outdoor adventure, and travel programs. This role involves overseeing GSNorCal’s Adventure Program Portfolio, including activities like high ropes, archery, and swimming, as well as GSNorCal’s Travel Portfolio, encompassing destinations and troop travel programs. The Manager will also direct Camp Skylark Ranch, managing pre-season staffing and training, in-season program management, staff coaching, camper and parent interactions, and day-to-day operations. A key responsibility is developing and managing the seasonal program and adventure calendar, communicating with volunteers and camp staff, and collaborating with partners to deliver programs focused on personal growth, relationships, and environmental appreciation.

Requirements

• Adventure Activity Area Certifications
• Program Development & Delivery
• Strategic Planning & Goal-Setting
• Communication & Customer Service
• Be current or willing to obtain required certifications and licenses: ACCT Level 2 Ropes Certification, Archery Instructor
• Bachelor’s degree or two years related experience and/or training, or equivalent combination of education and experience
• Experience in hiring, training and supporting adults and youth in community-based programs
• A minimum of two years experience in leading and coaching youth program instructors and/or counselors
• Strong goal-setting, project planning, budget management and organizational skills
• Ability to relate to and understand the developmental needs of youth K-12
• Able to manage and support staff to manage multiple projects, multi-task and prioritize in a fast-paced, ever-changing environment
• Proficient in cloud-based applications such as Microsoft Office (including Word, Excel, Outlook and PowerPoint, or Google Suite (Google Docs, Sheets, Slides, etc.)
• Be knowledgeable and able to implement standard and local operating procedures and Girl Scouts guidelines
• Become a registered member of the Girl Scouts organization
• Experience working with children in direct volunteering, volunteer support and/or customer experience role
• Experience in observing, member, camper, volunteer and/or staff behavior, assessing its appropriateness, enforcing appropriate safety regulations and emergency procedures, and applying appropriate management techniques to address situations effectively
• Able to respond appropriately to situations requiring first aid
• Strong communication skills
• Able to work a flexible schedule including pre-scheduled evenings and weekends
• Able to work a consistent schedule from home with reliable, high-speed internet connection
• Able to attend pre-scheduled in-person activities and/or meetings across the assigned territory
• Valid California Driver’s license, access to reliable transportation, proof of insurance
• Able to pass Girl Scouts of Northern California’s background screening process (including fingerprinting, criminal education, social security and Department of Motor Vehicle verification)

Nice To Haves

• Be current or willing to obtain certifications and licenses, or experience: CPR and First Aid, WFA Instructor, ARC Lifeguard, Small craft safety (sailing, canoe, or other boating certifications)
• Desired Experience: Backpacking/trekking, Snowsports/ winter camping, Leave No Trace principles, Outdoor cooking, Basic camp craft skills: knots, orienteering, etc.
• Experience managing, coordinating or executing complex projects
• Bilingual in Spanish, or other language, and English
• A proven track record in working with diverse communities
• Knowledge of Girl Scouts mission and programs
• Knowledge of California State and American Camp Association laws and standards

Responsibilities

• Design, plan and implement summer camp, outdoor adventure, and travel programs.
• Oversee GSNorCal’s Adventure Program Portfolio, including scheduling and managing high ropes, archery, swimming, etc.
• Oversee GSNorCal’s Travel Portfolio, including destinations, troop travel, and council travel programs.
• Direct Camp Skylark Ranch independently, including pre-season staffing and training, in-season program management, staff coaching, camper and parent interactions, and day-to-day operations.
• Develop and manage the seasonal program and adventure calendar, including communicating with volunteers and camp staff.
• Collaborate with staff, volunteers and community partners to deliver adventure and travel programs designed for personal growth, enhanced relationships and environmental appreciation.
• Design and deliver fun and intentional youth programming matching the ability and interests of participants.
• Develop and manage GSNorCal summer camp programs and year-round outdoor program events and initiatives.
• Collaborate with key staff members.
• Monitor and track program budgets.
• Oversee program development and implementation.
• Recruit, train and supervise part-time and seasonal staff/volunteers.
• Deliver Adventure Programming.
• Ensure that participants and staff are familiar with and follow safety procedures as required by state, federal and Girl Scouts guidelines.
• Ensure that participants are dressed appropriately and given proper safety training prior to the use of any specialized equipment.
• Attend and support travel program meetings and events.
• Provide coaching and modeling for staff for the promotion of and progression of activities matching participants’ abilities and interests.
• Maintain appropriate certifications (lifeguard, ropes course training, etc.) where required.
• Manage and care for the physical facilities and equipment to ensure safety and cleanliness.
• Document and report any maintenance or repair issues in a timely manner.
• Provide superior customer service to both internal and external customers (youth, parents/families, staff, volunteers, and vendors).
• Follow-up and initiate resolution for any concerns or issues.
• Document, track and maintain a program and training hour portfolio.
• Participate in quarterly event planning and management.
• Collaborate with cross-functional teams to develop revenue-generating programs for internal and external initiatives.
• Collaborate with Community-based program staff to develop outdoor programs and camping opportunities in under-served communities.
• Review existing program curriculum; Ensure content meets organizational standards and effectively incorporates contemporary issues, skills progression and leadership development.
• Assist in the planning and facilitation of staff enrichment training.
• Ensure security of site and equipment when not in use.
• Publish event offerings on GSNorCal’s registration sites.
• Exhibit strong presentation and facilitation skills (in-person and virtual).
• Assist in the evaluation and reporting process effectively conveying program metrics.

Benefits

• GSNorCal is an Equal Opportunity Employer (EOE).
• Commitment to becoming an antiracist organization through learning and practice.
• Strive to provide diverse, equitable and inclusive spaces where girls, volunteers, and staff feel they belong.
• Commitment to anti-racism and anti-oppression in alignment with our Culture Code and Volunteer Policy for Building Equitable Community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager