Manager, Outcomes and Performance Analysis

Family & Children's Services•Tulsa, OK

About The Position

The Manager, Outcomes & Performance Analytics supports the organization’s ability to understand whether strategic initiatives, operational improvements, and analytics are achieving measurable results. This role evaluates initiative performance by analyzing outcomes against established goals, success criteria, baseline measures, and expected value. The Manager identifies what outcomes were achieved, what outcomes were not achieved, and the factors influencing results. The Manager translates analytical findings into actionable insights and presents evaluation results, performance trends, and recommendations to leadership teams and executive stakeholders to support informed decision-making.

Requirements

Bachelor's Degree in related field is required
5+ years of experience in analytics, evaluation, business intelligence, performance improvement, research, strategy, or related fields
Experience analyzing organizational outcomes, program effectiveness, or operational performance
Experience developing reports and presentations for leadership audiences
Experience translating data into actionable insights and recommendations
Strong analytical and critical-thinking skills
Experience with business intelligence and reporting tools
Knowledge of evaluation methodologies, performance measurement, or CQI practices
Strong data storytelling and presentation skills
Ability to communicate complex findings to technical and non-technical audiences
Ability to collaborate effectively across departments and organizational levels
Ability to influence stakeholders through evidence and analysis
Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office.

Nice To Haves

Master's degree preferred
Healthcare, behavioral health, nonprofit, or human services experience preferred

Responsibilities

Analyze organizational initiatives, programs, and operational improvements to determine effectiveness and impact
Measure changes in quality, efficiency, productivity, utilization, cost, and performance
Compare expected outcomes against actual results
Identify trends, gaps, and factors influencing performance
Develop recurring outcome summaries, performance reports, and impact assessments
Evaluate analytics, AI, technology, process improvement, and operational initiatives using established evaluation methods
Assess whether initiatives achieved intended outcomes and measurable benefits
Analyze sustainability of improvements over time
Identify opportunities to improve effectiveness, adoption, and value realization
Document evaluation findings, lessons learned, and improvement opportunities
Support measurement of business value, including: Efficiency improvements, Productivity gains, Cost savings, Quality improvements, Operational benefits
Analyze whether investments and initiatives achieved expected value
Prepare value realization summaries for leadership review
Provide objective findings to support discussions regarding continuation, modification, or scaling of initiatives
Monitor adoption and utilization of dashboards, reports, self-service analytics, and AI-enabled solutions
Analyze usage patterns and identify barriers impacting successful adoption
Evaluate the relationship between adoption and realized outcomes
Provide recommendations to improve utilization and organizational impact
Develop executive ready reports, presentations, scorecards, and briefing materials
Present outcome analyses and evaluation findings to leadership teams and executive stakeholders
Communicate complex analytical findings in a clear, concise, and meaningful manner
Provide objective insights focused on: What worked, What did not work, What value was created, What factors influenced outcomes, What opportunities exist for improvement
Respond to leadership questions regarding analysis, evaluation methods, and findings
Partner with CQI and operational teams to evaluate improvement initiatives
Support pilots, phased implementations, and post-implementation reviews
Analyze effectiveness, sustainability, and measurable impact of improvement efforts
Identify interventions and practices associated with improved outcomes
Support organizational learning through evidence-based evaluation
Collaborate with BI, Machine Learning, Data Engineering, Finance, PMO, CQI, and operational teams
Leverage available data assets to conduct meaningful evaluations
Provide outcomes and performance perspectives during initiative reviews
Support consistent approaches for measuring impact across the organization
Manage assigned outcomes evaluation and performance analytics activities
Serve as a subject matter resource for outcomes measurement and performance evaluation
Present findings and insights to leadership and executive stakeholders
Influence cross-functional partners through objective analysis and evidence-based insights
Promote accountability for measurable outcomes and value realization
Support consistent evaluation practices across departments