Manager, Order Management

Hourglass Cosmetics•El Segundo, CA

1d•Hybrid

About The Position

The Order Management team is responsible for taking in all global customer orders and working with fulfillment operations to provide the best fill rates and on-time delivery to customers. This role will be key in managing these metrics and communications with domestic and global internal and external customers.

Requirements

Minimum 3 years’ experience in Supply Chain and Operations.
Bachelor’s degree is strongly preferred.
Experience in B2B retail preferred.
Must be able to work from El Segundo Office at least 60% of the time.

Nice To Haves

Experience in a warehouse environment is a plus.

Responsibilities

Manage purchase orders, stock availability, cancellations/extensions, and tracking.
Align sales, order fulfillment, and warehouse teams for timely order execution.
Oversee routing communication for global fulfillment, including drop shipments.
Lead discussion with China on stock availability during weekly alignment meetings.
Ensure accurate data entry, order updates, acknowledgments, and invoicing in the ERP.
Work with Demand Planning to maintain safety stock of market-compliant inventory.
Address shipment and billing issues, including ship window management and resolving errors.
Communicate with global markets on fulfillment, delivery, and shipment cut-offs.
Respond to customer inquiries on product availability, shipment, quantity, quality, delivery, and lead times.
Investigate and resolve shipping errors, routing issues, and shipping window requirements.
Troubleshoot WMS/ERP integration issues and support EDI onboarding.
Manage and resolve EDI transmission errors while integrating delivery metrics into the ERP.
Conduct fill-rate analyses and implement actions to improve performance.
Minimize manual order entry by optimizing workflows and tools.
Enhance warehouse operations and routing processes to reduce order pick-up times.
Lead projects to improve order-to-ship time.