Manager, Operations

Shields Advanced Therapies•Durham, NC

8d•Hybrid

About The Position

Advanced therapies represent one of the most significant shifts in modern healthcare, yet health systems face substantial operational, clinical, and financial barriers to adoption. Shields Advanced Therapies was created to solve this challenge, partnering with leading academic medical centers and pharmaceutical companies to build the infrastructure necessary to bring these breakthrough treatments to more patients. The company is led by a seasoned leadership team and is grounded in Shields' longstanding commitment to culture, hospital partnership, and delivering better patient care at the lowest possible cost. Today, Shields Advanced Therapies is anchored by 8 of the Top 20 Academic Medical Centers in the United States and Shields' 40+ year track record of partnering with over 1,000 hospitals across 43 states provides a natural channel for continued expansion.

Requirements

Bachelor's degree required
5+ years of experience in a high-performance, fast-paced environment
Strong analytical and financial modeling capabilities
Exceptional communication and presentation skills, with the ability to drive interdepartmental collaboration and distill complex information into clear recommendations
Fluency in PowerPoint and advanced proficiency in Excel
Proven ability to manage multiple priorities and drive execution in ambiguous, rapidly evolving environments
Strong attention to detail and commitment to producing consistently high-quality work

Nice To Haves

Experience in consulting, strategy & operations, corporate development, transformation, healthcare operations, investment banking, or similarly rigorous environments
Experience supporting senior executives and leading cross-functional initiatives
Experience building dashboards, reporting tools, and performance management systems
Epic and/or Cerner experience preferred and PowerBI experience beneficial

Responsibilities

Support day-to-day management of a health system partner and help drive operational, strategic, and growth initiatives – including designing workflows, drafting standard operating procedures, and operationalizing delivery of new therapies across sites of care
Partner with hospital executives, clinicians, and cross-functional teams to create and execute operating plans, implement new services, and ensure successful program performance
Identify opportunities for service-line expansion, operational improvement, and scalable growth while helping codify best practices across the organization
Develop and lead implementation of new programs, services, and operational initiatives across sites of care and service lines
Support management of the partnership P&L, including forecasting, budgeting, business planning, and financial performance reviews
Establish, track, and report on key operational and financial performance indicators
Build and maintain KPI dashboards, financial models, operating reviews, ROI analyses, and capacity assessments that support decision-making and future investment
Identify risks and opportunities and translate insights into actionable recommendations
Lead cross-functional initiatives from planning through implementation, ensuring alignment on objectives, timelines, and outcomes
Prepare executive presentations, business reviews, and decision-support analyses for internal and external stakeholders
Coordinate leadership meetings, track commitments, and build operating rhythms, governance processes, and project plans that drive accountability and execution
Continuously improve processes, tools, and operating mechanisms to enhance scalability, efficiency, and organizational discipline
Contribute to service expansion initiatives and the development of operational and technology-enabled solutions that improve program performance and scalability