Manager, Operations

Memphis Grizzlies•Memphis, TN

About The Position

We’re looking for an Operations Manager who thrives in fast‑paced, live‑event environments and excels at bringing structure, discipline, and consistency to complex venue operations. This role serves as a core operational leader within Arena Operations—ensuring FedExForum is event‑ready, safe, and operationally excellent every day. You will own the execution of arena conversions, facilities operations, and event‑day readiness, partnering closely with internal departments (i.e. Operations leadership, Event Services, Security, Engineering, Guest Relations) and external vendors. Your work will directly impact event execution and the overall guest experience by ensuring teams, systems, equipment, and processes are aligned and performing at a high level. If you’re a hands‑on leader who balances strategic planning with on‑the_floor execution—and you’re energized by problem‑solving, continuous improvement, and high‑visibility operations—this role offers meaningful influence across the organization.

Requirements

Bachelor’s degree from an accredited four-year college in Hospitality, Management or Maintenance Engineering and/or equivalent work experience in arena, stadium, or amphitheater operations
Three (3) years of experience in facility management, I.e. arena, convention centers, stadium, amphitheater or other medium-to-large scale public sporting venues
Must demonstrate knowledge of practices and procedures related to event set-up/conversions/changeover; typical methods and techniques for cleaning and maintaining the facility equipment; and proper use and care of hand and power tools
Keyboarding skills and computer proficiency with software knowledge including MS Office
Understand, work from, read and comprehend schematics, CAD drawings, and other related materials
Excellent verbal and written communication skills
Self-motivated with strong client relations and staff management skills
Demonstrated ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines
Ability to multi-task during moderate to high pressure situations
Ability to move about inside and outside various areas of the facility before/during/after events to interact with internal/external clients and supervise the work of employees during events
Ability to lift and/or move up to 50 pounds
Ability to operate equipment such as light trucks, pallet jacks, forklifts, boom lifts or other light power drive equipment
Ability to work flexible and extended hours, including nights, weekends and holidays, in addition normal business hours
Organize and prioritize work to meet deadlines.

Nice To Haves

Knowledge and passion of NBA and NCAA Basketball; experience in a sports/entertainment venue, arena or large-scale public event setting.

Responsibilities

Lead and oversee all arena conversions/changeovers, ensuring accurate and timely setups for sporting events, concerts, and special events.
Recruit, train, schedule, and develop conversions staff; manage performance, discipline, and recognition in accordance with company policies.
Direct Operations Coordinators responsible for Changeover, Conversions, and Event Operations teams.
Develop and maintain work plans, task assignments, checklists, and standard operating procedures to support efficient conversions and events.
Review and approve timekeeping, labor allocations, and payroll submissions for conversions staff, ensuring accuracy and timeliness.
Plan, manage, and analyze daily operations schedules to balance service quality, labor efficiency, and material costs.
Monitor and control labor and operating expenses in alignment with approved budgets.
Oversee preventive maintenance programs for heavy lift, fleet, and operational equipment.
Ensure staff are properly trained and certified in the safe operation of heavy equipment.
Maintain inventories of equipment, tools, and supplies; support annual operating and capital budget planning.
Coordinate pest control and related facility services.
Investigate operational issues and complaints and implement corrective actions as needed.
Attend and contribute to Operations and Event planning meetings; foster strong working relationships across departments.
Ensure compliance with all applicable laws, codes, OSHA regulations, and company safety policies.
Develop, implement, and update operational policies, procedures, and emergency response plans.
Oversee contractor and vendor activities to ensure adherence to safety standards, venue requirements, and contract terms.
Communicate safety expectations and operational directives clearly and consistently across departments.
Coordinate operations activities with internal departments and external partners to ensure seamless event execution.
Serve as Manager on Duty for events as assigned, providing real‑time decision‑making and issue resolution.
Support continuous improvement initiatives to enhance operational efficiency and the guest experience.
Perform additional duties, as assigned to support arena operations and organizational goals.