(USA) Manager, Operations – Proactive Risk & Quality Assurance
About The Position
The Manager, Operations leads multiple work streams by designing and executing project plans that enhance operational efficiency and support business objectives. This role involves collaborating with cross-functional teams to develop innovative solutions, managing resources, and ensuring timely delivery of initiatives. The manager provides data-driven insights to influence decision-making, drives continuous improvement, and fosters strong stakeholder relationships. Additionally, this position oversees team development, promotes accountability, and ensures compliance with company standards, all while maintaining a focus on delivering value and operational excellence. The team is dedicated to maintaining the quality, consistency, and integrity of Trust & Safety decisions within Last Mile Delivery. It identifies systemic issues through risk-based monitoring and translates insights into operational, product, and policy improvements. Emphasizing coaching and talent development, the team enhances performance and incident outcomes at scale. By fostering strategic thinking and operational excellence, it supports confident decision-making and strengthens trust in delivery operations. The group values effective communication, adaptability, accountability, and strong project and operations management to drive continuous improvement and operational success.
Requirements
- Proven experience in managing multiple operational work streams with strong project management skills.
- Ability to design, organize, and execute project plans, timelines, and deliverables effectively.
- Strong analytical skills to interpret data, identify trends, and develop actionable business recommendations.
- Excellent communication and stakeholder management capabilities to facilitate collaboration across teams.
- Demonstrated adaptability and accountability in driving continuous process improvements and operational efficiencies.
- Leadership skills to mentor, develop, and support team members while upholding company values and ethics.
- Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.
Nice To Haves
- Supervising Associates
- Masters: Economics
- Project Management - Project Management Professional - Certification
Responsibilities
- Manage multiple operational work streams by designing and executing project plans, timelines, and deliverables.
- Facilitate cross-functional meetings to analyze, plan, and implement initiatives that improve business efficiency.
- Develop and communicate project requirements, status updates, and resource allocations to stakeholders.
- Identify root causes and recommend data-driven solutions aligned with business objectives.
- Lead the development and enhancement of operational tools and processes to reduce costs and drive results.
- Build and maintain strong relationships with internal partners to support strategy execution.
- Provide supervision, coaching, and development opportunities for associates.
- Ensure compliance with company policies while promoting accountability and continuous improvement.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
