Manager - Operations

Maersk•Usa, WA

2d•Onsite

About The Position

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Logistics & Services USA, Inc. handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. Position Summary The Dispatch Manager is responsible for leading and overseeing the daily dispatch operations for the Pilot Team. This role ensures efficient routing, scheduling, communication, and execution of deliveries while maintaining high levels of customer service, safety, productivity, and compliance. The Dispatch Manager works closely with drivers, warehouse personnel, customers, and leadership to ensure on-time service and operational excellence. Summary The Terminal Manager will lead the Maersk/CMCA Depot Operations Business Unit. Overall, responsible for the financial performance of the depot operation, in addition to the site and operational safety, productivity, labor relations, and customer experience. Key Responsibilities Lead the APM-M Safety, Environmental, and Health & Wellness measures to ensure we meet our industry-leading obligations to keep our people, environment, equipment, and cargo free from harm. Lead the customer relations efforts in all aspects of the facilities operations, earning their trust and growing the business. The position focuses on developing and scaling operations at the Maersk/CMCA site and Bayport-area facilities (including the Port of Houston and Barbour’s Cut) to achieve global operational standards. Ensure employee recruitment, training, engagement and effective labor relations are a priority of the team leadership. Ensure financial performance and effective fiscal responsibility are driven through the organization with focus on competitive margins, asset utilization and cost management. Ensure all compliance standards and regulatory matters maintained by all company personnel. Introduce and maintain a continuous improvement and risk management mindset in the operations. Ensure the Facility General Manager and Regional Depot Leadership are properly informed of the facility performance through Monthly Meetings and ad hoc communications. Accountabilities Health, Safety, Security and Environment of the Business Customer Centricity Business growth and profitability. Operational KPI’s Customer Satisfaction Vendor Relationship

Requirements

High school diploma or GED required.
Minimum 3-5 years of transportation, dispatch, or logistics experience.
Minimum 2 years of leadership or supervisory experience preferred.
Strong leadership and decision-making skills.
Excellent communication and conflict-resolution abilities.
Knowledge of transportation management systems (TMS) and dispatch software.
Strong analytical and problem-solving skills.
Proficiency in Microsoft Office Suite, especially Excel.
Ability to work in a fast-paced environment and manage multiple priorities.
Customer-focused mindset with strong attention to detail.
Ability to work in an office and warehouse environment.
Ability to sit, stand, walk, and use computer systems for extended periods.
5 - 7 years of Port / Terminal / Trucking or Logistics knowledge and experience
P&L experience and strong working knowledge of the key levers of profitability
Understanding and experience in Labor Relations in the transportation industry
Transportation industry, commercial business acumen, and ability to engage with customers

Nice To Haves

Associate's or Bachelor's degree in Logistics, Transportation, Supply Chain, or Business preferred.

Responsibilities

Manage daily dispatch activities for all delivery routes and linehaul movements.
Coordinate driver assignments, route planning, and equipment utilization.
Monitor delivery progress and proactively address service disruptions.
Ensure timely communication of pickup and delivery schedules.
Optimize routes to improve efficiency, reduce costs, and maximize service levels.
Maintain accurate dispatch records and reporting.
Supervise and support dispatch personnel and drivers.
Conduct daily huddles and operational meetings.
Coach employees on performance expectations and company procedures.
Foster a culture of accountability, safety, teamwork, and customer focus.
Assist with staffing, scheduling, training, and performance management.
Serve as the primary point of contact for operational escalations.
Ensure customer commitments are met consistently.
Communicate service updates, delays, and resolution plans to customers.
Develop strong relationships with customers and operational partners.
Promote compliance with all company safety policies and DOT regulations.
Monitor hours of service, driver qualifications, and regulatory requirements.
Investigate and document service failures, accidents, and operational incidents.
Participate in safety audits and corrective action programs.
Track and report key performance indicators (KPIs), including: On-Time Delivery (OTD) Route Efficiency Driver Productivity Service Failures Customer Satisfaction Equipment Utilization
Implement corrective actions to improve operational performance.
Support continuous improvement initiatives throughout the operation.
Work closely with warehouse, transportation, customer service, and leadership teams.
Coordinate peak-season planning and special projects.
Assist with customer implementations, account launches, and operational transitions.
Lead the APM-M Safety, Environmental, and Health & Wellness measures to ensure we meet our industry-leading obligations to keep our people, environment, equipment, and cargo free from harm.
Lead the customer relations efforts in all aspects of the facilities operations, earning their trust and growing the business.
Ensure employee recruitment, training, engagement and effective labor relations are a priority of the team leadership.
Ensure financial performance and effective fiscal responsibility are driven through the organization with focus on competitive margins, asset utilization and cost management.
Ensure all compliance standards and regulatory matters maintained by all company personnel.
Introduce and maintain a continuous improvement and risk management mindset in the operations.
Ensure the Facility General Manager and Regional Depot Leadership are properly informed of the facility performance through Monthly Meetings and ad hoc communications.