(USA) Manager, Operations
About The Position
The Operations Manager will be focused primarily on strategic planning, business prioritization, portfolio management, and executive decision support. This role helps define what work matters most to the organization, and provides the analysis and structure needed to drive informed decision-making. The position partners across teams to align priorities, manage strategic initiatives, and ensure leadership has visibility into opportunities and trade-offs. Last Mile Delivery Trust & Safety works to enable a safe, fair, and resilient delivery ecosystem that supports speed, reliability, and trust across every trip. Within Trust & Safety, the Program Management team serves as a central resource for strategy, special projects, and data analytics. The Strategy team within Program Management translates leadership priorities into coordinated plans, informed decisions, and organizational action. The team leads strategic and long-range planning, prioritization, strategic assessments, executive decision support, and key operating mechanisms that create alignment, accountability, and visibility across Trust & Safety. The team also leads communications, associate engagement, and organizational effectiveness initiatives.
Requirements
- Strong analytical skills, with the ability to review data, identify trends, and summarize key findings.
- Experience supporting strategic planning, business operations, program management, or related work.
- Strong organization and attention to detail, with the ability to track priorities, timelines, and follow-up actions.
- Clear written and verbal communication skills, including preparing presentations, reports, and leadership updates.
- Ability to collaborate across teams and support planning sessions, meetings, and recurring business reviews.
- Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.
Nice To Haves
- Supervising Associates
- Masters: Economics
- Project Management - Project Management Professional - Certification
Responsibilities
- Develop and maintain strategic roadmaps; support annual and long-range planning; and manage portfolio and launch-planning processes.
- Support KPI framework development and validation, benchmarking, parity assessments, analysis, and recommendations that inform leadership decisions.
- Coordinate leadership offsites and cross-functional planning activities and support recurring leadership operating mechanisms.
- Analyze data and business trends to develop actionable recommendations aligned with organizational objectives.
- Develop and maintain relationships with key stakeholders to support business goals and operational excellence.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
