Manager, Operations

USA Swimming•Colorado Springs, CO

11d•Onsite

About The Position

The Manager, Operations is responsible for managing all operational aspects of international camps and competitions for the National Team. This position reports to the Director & Coach, National Team, to provide high-level logistical support for both domestic and international travel. The Manager, Operations, will develop strong working relationships with elite coaches, athletes, volunteers, and representatives from international organizations.

Requirements

Ability to adapt quickly in rapidly changing environments.
Excellent verbal and written communication skills.
Exceptional interpersonal skills.
Excellent time management skills.
Strong supervisory and leadership skills.
Excellent organizational skills and meticulous attention to detail.
Ability to prioritize tasks and to delegate when appropriate.
Ability to anticipate potential challenges, adapt quickly, and problem solve in a high-paced environment.
Proficiency with Microsoft Office Suite or related software.
Strong analytical and critical thinking abilities.
Readily establishes credibility and maintains confidentiality at all times.
Willingness to work weekends and occasional holidays.
A bachelor’s degree in sports management, related field, or equivalent.
Minimum 3-5 years’ experience working with National Team or National Junior Team athletes.
Experience providing support and planning of international events.
Proven experience coordinating and managing large groups or teams.
Experience with or understanding of National Governing Bodies structures, roles, objectives, and culture in relation to the Olympic movement and athlete relations.
Must be able to travel, both domestically and internationally, up to 40% of the year.
Ability to maintain proper documentation that allows for international travel is required.
Must be able to stand for long periods of time, transport equipment up to 20 pounds and manage energy expenditure over trips that can last several weeks.
Must be willing to relocate to Colorado Springs or the surrounding area(s).

Nice To Haves

Swimming experience, coaching experience and knowledge of USA Swimming is preferred.

Responsibilities

Develop a timeline and itineraries for each international trip.
Research and recommend hotels for training camps and competitions, including site visits when possible.
Negotiate all contracts for air, hotel, ground transportation, and training venues.
Develop meal timelines, menus, rooming lists, and other logistics with hotels.
Determine needs for ground transportation and training sites.
Coordinate air travel arrangements in consultation with the designated travel agency.
Establish proper uniform needs for each trip.
Secure and pack all equipment for each trip, including palletized shipments and team bags.
Coordinate resources with external stakeholders, including additional USA Swimming staff, United States Olympic & Paralympic Committee staff, local organizing committee staff, and contractors.
Own GMS entries process for World Aquatics Events.
Develop a trip handbook for all team members.
Travel to domestic and international competitions as needed.
Oversee and support volunteer staff, including team managers and dietitians.
Manage all accounts payable and receivable for competitions.
Compose post-competition surveys for staff and athletes.
Working with suit manufacturers on apparel, suits, caps, training equipment, etc.
In coordination with the other Operations staff, coordinate travel for National Team onboarding and other domestic events as needed.
Support other National Team Division committees as assigned.
Other duties, as assigned.