(USA) Manager, Operations
About The Position
The (USA) Manager, Operations leads multiple work streams within the operations organization by designing and executing project plans, managing timelines, and facilitating cross-functional collaboration. This role involves analyzing data to identify root causes, developing innovative solutions, and driving operational improvements that align with business objectives. The manager provides decision support through data interpretation and influences key stakeholders to enhance efficiency and meet performance goals. Additionally, this position oversees resource allocation, ensures compliance with company standards, and fosters continuous improvement to support overall business success. The Walmart+ Risk & Payments team safeguards the Walmart+ membership by ensuring secure, seamless, and scalable customer interactions. Collaborating with Product, Engineering, Operations, Analytics, and Customer Care, the team balances growth, customer experience, and risk management. It develops strategies, processes, and controls to maintain payment integrity, prevent fraud, and support new member experiences. This highly collaborative team works across the Walmart ecosystem to drive sustainable growth, maintain trust, and deliver value to members through effective project and operations management, clear communication, adaptability, and accountability.
Requirements
- Proven experience in managing multiple operational work streams with strong project planning and execution skills.
- Ability to analyze data, identify root causes, and develop actionable solutions aligned with business objectives.
- Expertise in building and maintaining relationships with key stakeholders to drive collaboration and achieve results.
- Strong communication skills to effectively convey project status, timelines, and resource needs.
- Accountability for meeting business goals through continuous process improvement and resource allocation.
- Adaptability to manage changing priorities and promote a culture of learning and innovation.
- Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area.
Nice To Haves
- Supervising Associates
- Masters: Economics
- Project Management - Project Management Professional - Certification
Responsibilities
- Manage multiple operational work streams by designing project plans, organizing timelines, and facilitating stakeholder meetings to implement initiatives effectively.
- Develop and communicate project requirements, status updates, and resource allocations to ensure timely delivery and corrective actions.
- Analyze data to identify root causes, recommend solutions, and support decision-making aligned with business objectives.
- Collaborate cross-functionally to develop and improve processes, tools, and methodologies that enhance operational efficiency and reduce costs.
- Lead and mentor associates, fostering accountability, continuous learning, and adherence to company policies and ethical standards.
- Drive execution of strategies to meet performance metrics while maintaining a customer-focused approach.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
